What are the responsibilities and job description for the Help Desk Analyst position at Medasource?
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
Key Responsibilities:
- Provide Tier 1 helpdesk support to end users
- Troubleshoot and resolve technical issues efficiently
- Assist users with varying levels of technical knowledge and backgrounds
- Manage multiple tasks and prioritize effectively in a fast-paced environment
- Deliver exceptional customer service to ensure user satisfaction
Qualifications:
- Previous Helpdesk experience, preferably Tier 1 support
- Excellent customer service and communication skills
- Strong troubleshooting and problem-solving abilities
- Ability to multitask and work independently
- Experience in the healthcare industry is a major plus