What are the responsibilities and job description for the Desktop Tech Support / IT Support position at Medasource?
Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.
Skill sets:
- Familiarity with Windows 10 and 11.
- Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
- Comfortable swapping computer hardware/peripherals.
- Basics of installing software/drivers within Windows.
Job Description:
- Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
- Our client currently has ~5K desktops and laptops that need to be upgraded.
- Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
- The client will provide training on internal processes such as imaging/software installation.
- This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment – our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
- This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.