What are the responsibilities and job description for the Desktop IT Support Technician position at Medasource?
Job Description
The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff within a hospital environment. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed.
The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required.
Responsibilities include:
- Provide onsite desktop and end-user support
- Troubleshoot hardware, software, printers, peripherals, and connectivity issues
- Respond to and document incidents and service requests through the ticketing system
- Perform break/fix support for desktops, laptops, mobile devices, and peripherals
- Deploy, install, configure, and replace end-user equipment
- Support workstation moves, adds, and changes
- Assist with desktop team initiatives and project-based work
- Maintain accurate documentation and asset records
- Deliver exceptional customer service to both clinical and non-clinical users
Skill Set Requirements
- 1 years of desktop support, help desk, field services, or related IT support experience
- Experience troubleshooting Windows operating systems and standard desktop applications
- Familiarity with hardware deployment, device setup, and break/fix support
- Experience working within a ticketing system
- Strong customer service and communication skills
- Ability to work independently in an onsite support environment
- Valid driver's license and reliable transportation
Nice to Haves
- Previous healthcare or hospital IT experience
- Experience with Active Directory and Microsoft 365
- PC imaging and deployment experience
- Asset management experience
- CompTIA A or similar technical certification
Education / Certifications
- High School Diploma or GED required
- Associate's Degree in Information Technology or related field preferred
- CompTIA A , Google IT Support, or equivalent certifications preferred
- Valid driver's license required
Salary : $20 - $30