What are the responsibilities and job description for the Operational Support Specialist- Remote position at Med-Metrix?
Job Purpose
The Operational Support Specialist will provide support to the Collections and Billing Teams.
Duties & Responsibilities
The Operational Support Specialist will provide support to the Collections and Billing Teams.
Duties & Responsibilities
- Monitor new business, cash, returned accounts and other assigned files
- Reconcile daily placements, import and audit reports
- Process assigned worklists to assist in the adjudication of inventory in all product lines
- Generate, analyze and process reports
- Interact with appropriate personnel to resolve account issues
- Perform online adjustments on various systems
- Notify management of inventory and file anomalies
- Perform follow-up activity as needed
- Process correspondence
- Utilize and documents applicable company, hospital and payer systems
- Other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- High school diploma or equivalent required
- 1 years’ experience working in a revenue cycle insurance function with follow-up/billing experience
- Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies
- Basic math and typing skills
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
- Work Environment: The noise level in the work environment is usually minimal