What are the responsibilities and job description for the Insurance Verification Representative position at Med-Metrix?
Job Purpose
The Insurance Verification Representative is responsible for obtaining and providing accurate and complete data input for insurance verifications in clients host systems.
Duties and Responsibilities
The Insurance Verification Representative is responsible for obtaining and providing accurate and complete data input for insurance verifications in clients host systems.
Duties and Responsibilities
- Utilize payer web portals to obtain patients current insurance information and update the information in the client system
- Verify insurance information against patient’s insurance cards scanned in client system and ensure the correct and most up to date information is on the patient’s account
- Once updates are entered in client system, follow procedure on filing the claims
- Comment all actions taken in internal and client host system
- Work independently from assigned work queues
- Meets and maintains daily productivity/quality standards established in departmental policies
- Adheres to the policies and procedures established for the client/team
- Communicate effectively with leadership
- Maintain a professional attitude
- Other duties as assigned by the management team
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- High school diploma or equivalent required
- Insurance Verification knowledge helpful
- Experience with practice management software: GE Centricity, EPIC PB, Cerner, Allscripts preferred
- Knowledge of individual payor websites, including eviCore, Navinet and Novitasphere
- Ability to work well individually and in a team environment
- Strong organizational and task prioritization skills
- Proficiency in Microsoft Office Suite. Must have basic Excel skillset
- Strong communication skills/oral and written
- Strong organizational skills
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.