What are the responsibilities and job description for the Lead (Head) Teller position at MECU Credit Union?
BRANCH LOCATION
Randallstown Branch
8700 Liberty Road
Randallstown, MD 21133
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary
With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters.
Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.
Education
Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.
Certification and Licensures
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.
As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.
Compensation
Salary Range per hour, depending on experience and qualifications
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Randallstown Branch
8700 Liberty Road
Randallstown, MD 21133
- Saturday hours required***
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary
With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters.
Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.
Education
- High School Diploma Required
- General Education Degree (GED) in lieu of High School Diploma Required
- Associates Degree Preferred
- 36 Months Teller Experience Required
- 36 Months Sales/Customer Service Experience Required
Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.
Certification and Licensures
- Leadership Development Program - 1st Year Required
- Successfully complete MSR Training Curriculum Required
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.
As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.
Compensation
Salary Range per hour, depending on experience and qualifications
- Lead Teller: $20.29 - $24.85
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
- Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
- 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
- Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
- Tuition Assistance: Continue your education and professional development with our tuition assistance program.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
- Parking Discounts: Enjoy discounted parking to make commuting easier.
- Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
- Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.