What are the responsibilities and job description for the Access Services Manager position at Mecklenburg County?
Access Services Manager-Independence Regional Library
Charlotte Mecklenburg Library
“Follow your calling, Find your career”
Please apply by 12/11/25
Salary Range $52,251.74 - $65,314.68
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Location:
Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212
Position Summary
The Access Services Manager leads Access Services staff in providing quality customer service and promotes the library’s collections and services. The ideal candidate is a professional, reliable, and flexible leader with the ability to exercise sound judgment. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. This candidate should possess an ability to engage teen populations.
Essential Functions
Utilize integrated Library Systems software to create and access customer accounts.
Respond to inquiries; serve as the liaison with patrons, library staff, and management.
Resolve customer complaints and problems; negotiate and authorize the reduction or cancellation of fees or administrative holds placed on delinquent accounts.
Project staffing needs; plan and delegate work; interviews, hires, assigns, and evaluates staff; resolve personnel problems; plan and conduct staff training and meetings. Assist with maintaining and updating of training manuals.
Perform circulation activities such as Collection maintenance, weeding, shelving, sorting, searching, retrieval of book drop, circulation reports preparation, filling requests/processing holds, resolves, and reconciling minor collection issues, etc.
Provide materials to appropriate location bins for transfer.
Provide research assistance to customers, helping them to gain access to both manual and computer-generated information.
Participate in a variety of meetings, committees, and other related groups to communicate information regarding services, information resources, continuing education opportunities, and/or other pertinent information as appropriate.
Pursue professional development by serving on committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent Library policies, procedures, and equipment.
May conduct programming internally as well as externally.
Serve as “Manager on Duty” when the Branch Manager is not on-site and will have fiscal responsibility for cash and financial reconciliations.
Minimum Qualifications
Experience: Minimum of one year of library service and administrative experience with prior supervisory and customer service experience.
Education: High School Diploma or equivalent.
Preferred Qualifications
Demonstrated leadership in facilitating collaborative problem solving and group decision-making.
General knowledge of popular materials for all ages.
One (1) year of library service or administrative experience.
Bilingual
Knowledge Of
Knowledge, Skills, and Abilities:
Working knowledge selecting, training, and evaluating staff.
Setting priorities, and scheduling activities.
Maintaining reports and records.
Working knowledge of public library computer hardware and software applications (e.g., online databases) and how they are accessed and used by staff and patrons for the benefit of locating materials in the collection.
Self-sufficiency with digital competencies and technology skills and the ability to show others.
Skills
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail
Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Computer Skills
Excellent command of various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise and multiple co-workers. Work also includes duties on the public floor.
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Charlotte Mecklenburg Library
“Follow your calling, Find your career”
Please apply by 12/11/25
Salary Range $52,251.74 - $65,314.68
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Location:
Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212
Position Summary
The Access Services Manager leads Access Services staff in providing quality customer service and promotes the library’s collections and services. The ideal candidate is a professional, reliable, and flexible leader with the ability to exercise sound judgment. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. This candidate should possess an ability to engage teen populations.
Essential Functions
Utilize integrated Library Systems software to create and access customer accounts.
Respond to inquiries; serve as the liaison with patrons, library staff, and management.
Resolve customer complaints and problems; negotiate and authorize the reduction or cancellation of fees or administrative holds placed on delinquent accounts.
Project staffing needs; plan and delegate work; interviews, hires, assigns, and evaluates staff; resolve personnel problems; plan and conduct staff training and meetings. Assist with maintaining and updating of training manuals.
Perform circulation activities such as Collection maintenance, weeding, shelving, sorting, searching, retrieval of book drop, circulation reports preparation, filling requests/processing holds, resolves, and reconciling minor collection issues, etc.
Provide materials to appropriate location bins for transfer.
Provide research assistance to customers, helping them to gain access to both manual and computer-generated information.
Participate in a variety of meetings, committees, and other related groups to communicate information regarding services, information resources, continuing education opportunities, and/or other pertinent information as appropriate.
Pursue professional development by serving on committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent Library policies, procedures, and equipment.
May conduct programming internally as well as externally.
Serve as “Manager on Duty” when the Branch Manager is not on-site and will have fiscal responsibility for cash and financial reconciliations.
Minimum Qualifications
Experience: Minimum of one year of library service and administrative experience with prior supervisory and customer service experience.
Education: High School Diploma or equivalent.
Preferred Qualifications
Demonstrated leadership in facilitating collaborative problem solving and group decision-making.
General knowledge of popular materials for all ages.
One (1) year of library service or administrative experience.
Bilingual
Knowledge Of
Knowledge, Skills, and Abilities:
Working knowledge selecting, training, and evaluating staff.
Setting priorities, and scheduling activities.
Maintaining reports and records.
Working knowledge of public library computer hardware and software applications (e.g., online databases) and how they are accessed and used by staff and patrons for the benefit of locating materials in the collection.
Self-sufficiency with digital competencies and technology skills and the ability to show others.
Skills
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail
Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Computer Skills
Excellent command of various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise and multiple co-workers. Work also includes duties on the public floor.
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Salary : $52,252 - $65,315
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