Inside Sales

MEAN WELL USA is a subsidiary of MEAN WELL group, a worldwide leading standard POWER SUPPLY manufacturer in the world having more than 13,000 standard off-the-shelf models enabling us to offer a total power supply solution that satisfy customer's requirements. MEAN WELL USA established in 1999 and located in the BAY AREA of California - Fremont. Our professionally trained teams provide local and prompt support to the customers and partners in North America for their power supply needs. This is a great opportunity to join one of the leading standards switching power supply manufacturers in the world.

Responsibilities

• Validate and process customer orders
• Responsible for the coordination of activities and the interaction with other departments Finance, Engineering and Transportation Logistics, to ensure shipment are made on time
• Understand and perform functions in accordance company sales policies, rules, etc.
• Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
• Communicate order status, delays, or quality issues proactively to customers
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain accurate data in ERP systems (e.g. orders, shipment logs, customer communications)

Qualifications

• Bachelor’s degree in business major
• 1-3 years’ experience in sales support, order management, or customer service in a manufacturing or import/export environment
• Bilingual: fluent in English and Mandarin 
• Chinese proficiency in written and verbal form preferred.
• Ability to multi-task, responsible and responsive, flexible to the team, and ability to problem solve.
• Ability to prioritize tasks and manage under tight deadlines
• Familiar with Microsoft Office Apps, email, spreadsheets, word documents.
• Good problem solving skills and communication skills