What are the responsibilities and job description for the Account Manager, Operator position at Meal Ticket?
Role Summary -
As an Account Manager, you’ll own an existing book of business within our Operator business segment. You’ll ensure customers achieve measurable success with our software while identifying opportunities for product adoption, upsells, and cross-sells. You’ll work closely with Customer Success, Product, Partner, Marketing and Sales teams to deliver a best-in-class experience that drives retention and growth. You will be the commercial quarterback for your accounts, expected to consistently identify risk, forecast accuracy, and contribute to a high-performance culture focused on Net Revenue Retention (NRR).
What you will do -
Customer Relationship Management
Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
As an Account Manager, you’ll own an existing book of business within our Operator business segment. You’ll ensure customers achieve measurable success with our software while identifying opportunities for product adoption, upsells, and cross-sells. You’ll work closely with Customer Success, Product, Partner, Marketing and Sales teams to deliver a best-in-class experience that drives retention and growth. You will be the commercial quarterback for your accounts, expected to consistently identify risk, forecast accuracy, and contribute to a high-performance culture focused on Net Revenue Retention (NRR).
What you will do -
Customer Relationship Management
- Build and maintain strong, long-term relationships with key stakeholders across your book of business
- Serve as the trusted advisor on inventory management best practices and platform optimization
- In partnership with the Customer Success team: conduct and attend regular business reviews, drive contract negotiations, and identify and close expansion opportunities (add-ons, upgrades, and new locations)
- Pipeline Creation: Consistent generation of new upsell/cross-sell opportunities.
- Upsell/Cross-Sell Bookings
- Forecast Accuracy: Expansion forecasts within 10% accuracy; high Salesforce hygiene.
- Activity Velocity: Meeting volume targets for Business Reviews and proactive touchpoints.
- Partner with Onboarding and Customer Success teams to ensure smooth handoffs and ongoing adoption
- Track account health metrics, usage data, and feedback to spot risk or opportunities early
- Collaborate with Product and Engineering to relay customer insights and influence roadmap priorities
- Pipeline Management: maintain a clean, accurate Salesforce pipeline for expansion opportunities with next steps and close dates updated in real time.
- Account Planning: Maintain up-to-date "Account Success Plans" for top 20% of customers by ARR.
- 2–5 years of experience in Account Management, Customer Success, or SaaS Sales
- Experience working with inventory management, supply chain, or restaurant technology platforms preferred.
- Strong communication and consultative selling skills
- Proven track record of meeting or exceeding retention and expansion targets
- Data-driven mindset with the ability to interpret usage data and business KPIs
- Self-starter who thrives in a fast-paced, high-growth environment
Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
- Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team (HR@mealticket.com) if you need any assistance completing any forms or to otherwise participate in our application or interview process.