What are the responsibilities and job description for the Member Service Representative Supervisor position at Meadowland Credit Union?
JOB REQUIREMENTS: Job Summary: The Lead Member Service Representative
(Lead MSR) supports the daily operations of the branch and ensures
high-quality service delivery to credit union members. This position
acts as a senior resource for other Member Service Representatives,
provides training and support, resolves complex member issues, and
assists with operational tasks. The Lead MSR sets the tone for excellent
member experiences while helping maintain compliance and branch
efficiency. Key Responsibilities: Greet members in a courteous and
professional manner, in person, by phone, or via digital channels.
Perform all functions of a Member Service Representative, including
handling member transactions (deposits, withdrawals, transfers, loan
payments), opening and closing accounts, and assisting with basic loan
applications. Serve as a subject matter expert and primary point of
contact for MSRs needing guidance or support. Provide coaching,
training, and mentoring to MSRs to ensure quality service and adherence
to policies. Assist branch leadership with scheduling, delegating daily
tasks, and monitoring transaction flow and lobby traffic. Resolve
escalated member concerns and ensure a positive member experience. Help
monitor branch operations to ensure compliance with credit union
policies, procedures, and regulatory requirements. Assist with audits,
cash balancing, vault duties, and end-of-day reconciliation as needed.
Recommend improvements to member service processes and promote a culture
of service excellence. Actively promote credit union products and
services, identifying opportunities to deepen member relationships. May
serve as acting supervisor in the absence of VP of Operations. Take Lead
or Assist in various projects given by Supervisor or Management.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or
equivalent required; some college or banking coursework preferred. 23
years of experience in a credit union, bank, or financial services
environment. Strong knowledge of credit union products, services, and
systems. Proven member service and problem-resolution skills. Leadership
Or Team Lead Experience Preferred. Ability To Handle Confidential
information and perform tasks with accuracy and integrity. Proficient in
Microsoft Office applications. Strong communication, organizational, and
multitasking abilities. \*\*\*\*\* APPLICATION INSTRUCTIONS: Mail a
Rsum: Meadowland Credit Union Attn: Hiring Manager P.O. Box 133
Sheboygan Falls WI 53085 E-Mail a Rsum: davidh@meadowlandcu.org Fax a
Rsum: 920-467-8417
(Lead MSR) supports the daily operations of the branch and ensures
high-quality service delivery to credit union members. This position
acts as a senior resource for other Member Service Representatives,
provides training and support, resolves complex member issues, and
assists with operational tasks. The Lead MSR sets the tone for excellent
member experiences while helping maintain compliance and branch
efficiency. Key Responsibilities: Greet members in a courteous and
professional manner, in person, by phone, or via digital channels.
Perform all functions of a Member Service Representative, including
handling member transactions (deposits, withdrawals, transfers, loan
payments), opening and closing accounts, and assisting with basic loan
applications. Serve as a subject matter expert and primary point of
contact for MSRs needing guidance or support. Provide coaching,
training, and mentoring to MSRs to ensure quality service and adherence
to policies. Assist branch leadership with scheduling, delegating daily
tasks, and monitoring transaction flow and lobby traffic. Resolve
escalated member concerns and ensure a positive member experience. Help
monitor branch operations to ensure compliance with credit union
policies, procedures, and regulatory requirements. Assist with audits,
cash balancing, vault duties, and end-of-day reconciliation as needed.
Recommend improvements to member service processes and promote a culture
of service excellence. Actively promote credit union products and
services, identifying opportunities to deepen member relationships. May
serve as acting supervisor in the absence of VP of Operations. Take Lead
or Assist in various projects given by Supervisor or Management.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or
equivalent required; some college or banking coursework preferred. 23
years of experience in a credit union, bank, or financial services
environment. Strong knowledge of credit union products, services, and
systems. Proven member service and problem-resolution skills. Leadership
Or Team Lead Experience Preferred. Ability To Handle Confidential
information and perform tasks with accuracy and integrity. Proficient in
Microsoft Office applications. Strong communication, organizational, and
multitasking abilities. \*\*\*\*\* APPLICATION INSTRUCTIONS: Mail a
Rsum: Meadowland Credit Union Attn: Hiring Manager P.O. Box 133
Sheboygan Falls WI 53085 E-Mail a Rsum: davidh@meadowlandcu.org Fax a
Rsum: 920-467-8417