Retreat Reservations and Hospitality Associate

Meadowkirk at Delta Farm (www.meadowkirk.org), a Christian nonprofit retreat ministry in historic Northern Virginia, is seeking a hands-on Retreat Reservations and Hospitality Associate to help implement the organization’s distinctive guest experience and support our focus on offering respite, recreation and renewal for the many church groups, nonprofits, educational organizations and others we serve.

Compensation commensurate with experience and based on factors such as full-/part-time status and the potential use of on-site staff housing.

Among this key hospitality team member’s responsibilities will be the ability to help ensure a consistently premier experience for all inquiring and visiting guest groups.

RETREAT RESERVATIONS – KEY POSITION FOCUS:

· Articulate Meadowkirk’s ministry mission and charitable vision, retreat offering, and pricing and facilities availability in a clear, compelling and relational way

· Work with guest groups to help define their envisioned retreat experiences and coordinate key related requirements, including site/facility use and set ups, reservations documentation, meal service details, guest arrival/departure specifics, and other plans and logistics

· Work with and help maintain the organization’s online bookings platform and related tools

· Prepare accurate and timely guest group proposals and contracts

· Help implement all elements of the guest group invoicing/payment process

· Help manage the Meadowkirk bookings calendar to optimize use of facilities and amenities

· Conduct continual and timely phone/email outreach, help track bookings and prepare sales-related internal reports, participate in providing site tours

· Support broader marketing efforts (potential activities include assisting with social media activity, coordinating the production of brand collateral material, helping to manage the Meadowkirk website)

RETREAT HOSPITALITY – ADDITIONAL POSITION FOCUS:

· Serve as a hands-on retreat host and guest services provider, working with visiting groups and other hospitality team members to coordinate and implement retreat logistics and all contracted retreat elements – spanning overnight lodging, meeting spaces, meal service and guest activities/amenities

· Prepare retreat group welcome materials, greet guest group representatives and present an overview of Meadowkirk’s retreat guidelines

· Work with kitchen team members before, during and after guest mealtimes to implement Meadowkirk’s range of family-style, buffet, and special event dining formats, including: preparing dining areas to ensure clean, properly configured and aesthetically pleasing spaces; printing/posting menus and related signage; setting, clearing and sanitizing guest tables and serving surfaces; assisting kitchen team with food and beverage delivery to meal service areas; and serving as a primary mealtime liaison between guest group(s) and kitchen team – anticipating and responding to guest needs, including proactively replenishing food and beverage items

· Help track hospitality-related supplies inventory and assist with ordering items

· Help coordinate housekeeping services and facilities set-up activity

· Perform light housekeeping tasks during guest stays – such as restocking consumables, removing trash from selected common areas and cleaning spills; participate in space configuration activity

· Help adjust thermostats, window blinds and lighting; conduct facility openings and closings

· Perform detailed pre-retreat facilities inspections and resets; participate in completion of routine grounds preparation checklists, as needed

· Conduct detailed post-retreat facilities inspections to help ensure retrieval of guest belongings and identify potential building maintenance/repair issues. Help prepare spaces for housekeeping team

· Help maintain A/V systems, providing guest groups with basic system overviews and support, as needed

· Compile guest group retreat/event evaluations as part of Meadowkirk’s ongoing quality improvement focus

· Maintain a strong focus on: warm, welcoming and unobtrusive guest group service; personal dependability and team work, details, deadlines and adherence to Meadowkirk operating protocols; following instructions correctly; personal/professional organization; proactive problem solving; and overall excellence

· Work well under pressure in a fast-paced environment – demonstrating excellent time management and multi-tasking skills, as well as the ability to handle constructive feedback well

· Internalize and follow the organization’s retreat reservations, hosting and team guidelines

· Demonstrate excellent verbal/written communications skills, particularly in guest group settings

· Serve diverse cultures and socio-economic groups so that guests are welcomed and included

· Work collaboratively with all team members across operational areas to ensure a consistently premier guest experience

· Participate in other related duties as assigned

Retreat Hosting Rotation. Position involves retreat/event hosting on designated weekends (primarily) and weekdays via a balanced, shared schedule with other team members, with corresponding weekends/weekdays off.

Candidates will have min. 2 years of relevant experience in areas such as hotel, resort and/or restaurant hospitality and sales; special event execution; or similar expertise – and a heart for Meadowkirk’s ministry mission to “create a premier, Christ-centered destination in historic Northern Virginia that provides an idyllic setting for individuals and groups to experience God and the glory of His creation.”

Bachelor’s degree and/or relevant professional certification preferred. Also required: proof of U.S. citizenship, valid driver’s license, strong verifiable work references and satisfactory background check.

Pay: $18.00 - $28.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance

Ability to Relocate:

• Middleburg, VA 20117: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $28