Customer Service Representative

Location: Waipahu, HI

Since 1897, Meadow Gold has been providing the families of Hawaii with wholesome, local, and nutritious food and beverage products. At Meadow Gold, we are committed to investing in and giving back to our local communities through deep-rooted community partnerships. By joining Meadow Gold, you will be essential to delivering our mission and helping us continue our legacy.

Responsibilities :

• Interact with customers over the phone and through email
• Provide information in response to inquiries about accounts, products, and services
• Handle customer complaints, special orders, or returns in store or by phone, mail, or email
• Answer customer questions about product or service and operation or maintenance
• Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping
• Work independently to resolve customer service and routing issues as they arise
• Place orders and coordinate order processing
• Coordinate with Sales and Logistics team members regarding special deliveries
• Develop knowledge of all products and customer files, follow through on communications with Sales as needed
• Advise management of problems as they relate to our customers' needs
• Collaborate with other departments to coordinate activities of individual departments to maintain a high level of customer service
• Solve problems with desire to produce exceptional results
• Perform other duties as assigned

You would be great for this role if you:

• Have a High School Diploma or equivalent experience
• Are proficient in 10 key data entry
• Able to handle multiple tasks simultaneously
• Are skilled in organization, prioritization, and attention to detail
• Have effective communication skills, verbally and in writing
• Have Microsoft Office and other computer based applications experience.
• Are a strong team player with the ability to work across multiple functions
• Can work a flexible schedule including weekends and holidays

Benefits that Meadow Gold employees enjoy:

• Medical, Drug, Dental, and Vision for employees
• 401(k)
• Paid Time Off
• Company Paid Holidays
• Voluntary Benefits through MetLife

Starting Pay: $22

Meadow Gold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.