What are the responsibilities and job description for the Customer Service Representative position at Ethos Veterinary Health?
Customer Service Representative - VERC
Compensation
Benefits
Full-time employees are eligible for a comprehensive benefits package including:
Our mission is to provide the highest standard of emergency and specialty veterinary medicine while delivering compassionate, comprehensive care to our patients and their families.
Key Responsibilities
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Compensation
- $18.00 – $22.00 per hour, based on experience
- $2.00 per hour shift differential for overnight shifts
Benefits
Full-time employees are eligible for a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) retirement plan
- Paid time off
- Employee Assistance Program (EAP)
- Uniforms provided
- Continuing education (CE) allowance
Our mission is to provide the highest standard of emergency and specialty veterinary medicine while delivering compassionate, comprehensive care to our patients and their families.
Key Responsibilities
- Greet and assist clients in a friendly, professional, and compassionate manner
- Manage client check-ins, admissions, and discharges accurately
- Schedule appointments and coordinate emergency visits and follow-up care
- Educate clients on hospital services, policies, and procedures
- Process invoices, payments, and financial transactions accurately
- Prepare, review, and maintain medical records and client documentation
- Update and maintain client and patient records in compliance with legal and hospital requirements
- Communicate effectively with medical teams to support patient flow and client needs
- Perform administrative tasks including scanning, emailing, and document management
- Maintain confidentiality and professionalism at all times
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Basic proficiency with Windows-based computer systems and office software
- Ability to recognize when protocols do not apply and seek appropriate guidance
- Dependable, organized, and team-oriented
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Salary : $18 - $22