Customer Support Representative - Chemical Manufacturing

Customer Support Representative

Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join their growing team.

This is a full-time, permanent position requiring onsite work (Monday-Friday) at our client’s headquarters, in Media, PA.

Position Summary: The Customer Support Representative is responsible for providing high level operational and administrative support for the sale and distribution of our client’s products. More specifically, this role coordinates customer orders, inventory, logistics, supplier relationships, and financial documentation to ensure efficient and cost-effective delivery of products.

The ideal candidate thrives in a fast-paced operational environment with exceptional multitasking and problem-solving skills. Attention to detail, excellent communication skills, and the ability to coordinate with multiple departments, customers, and vendors are required for success.

Specific Duties

• Process and manage customer purchase orders
• Coordinate with sales team, warehouses, carriers, and customers to determine freight and transportation costs
• Maintain accurate order documentation and administrative records
• Provide timely updates to customers regarding order status and delivery schedules
• Support internal teams with operational and logistics information
• Assist with administrative reporting and documentation as required

Responsibilities

·       Receive, review, and process customer purchase orders accurately

• Enter and manage orders within company systems including Datacor and Salesforce
• Answer inbound calls and direct inquiries to appropriate personnel in a timely and professional manner
• Ensure timely and accurate documentation including BOL, COA , invoices, and shipping paperwork
• Work with management to maintain appropriate inventory levels for key products at warehouse locations
• Coordinate with suppliers to replenish inventory based on customer demand and sales forecasts
• Review warehouse invoices to ensure accuracy and resolve discrepancies
• Coordinate deliveries from suppliers or warehouses to customers through an established logistics network
• Work with freight carriers, brokers, and warehouses to arrange cost effective and timely transportation
• Ensure carriers meet requirements including HAZMAT compliance when applicable
• Manage domestic and international freight movements including coordination of documentation and shipping requirements
• Build and maintain strong relationships with customers, suppliers, and logistics providers
• Ensure correct pricing and commercial terms are applied to purchase orders and invoices
• Assist with coordination of accounts payable to suppliers and receivables from customers

Requirements:

• 2 years of experience in customer service, sales support, logistics coordination, or operations
• Experience with ERP and CRM systems; Datacor and Salesforce, preferred
• Experience working in the chemical distribution or chemical manufacturing industry
• Experience with freight coordination, customs documentation, and supply chain logistics preferred
• Microsoft Office including Excel and general PC proficiency
• Strong communication and active listening skills
• Ability to manage multiple priorities and tasks simultaneously
• Strong problem solving and organizational skills
• Ability to work effectively in a fast-paced office environment with strong attention to detail and accuracy

Benefits:

·       Health Insurance

·       Dental Insurance

·       Vision Insurance

·       Life Insurance

·       401(k)

·       Paid Time Off

·       Short Term and Long-Term Disability

Equal Opportunity Employer

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.