What are the responsibilities and job description for the Senior Sales Manager, Call Center position at MDVIP?
MDVIP Overview
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
MDVIP is seeking a strategic, people-centered Senior Sales Manager to lead our Call Center Sales team in Boca Raton, FL. This role blends strong sales leadership with operational expertise , motivational coaching, and technology-driven improvement.
This leader is responsible for developing sales strategies, guiding supervisors and agents, implementing incentive programs, enhancing Salesforce and workflow efficiency, and ensuring high-quality interactions across inbound and outbound sales campaigns.
The ideal candidate brings a balance of strategic insight and daily hands-on leadership—someone who can inspire performance, build a culture of accountability and motivation, and consistently deliver results while improving processes and the employee experience.
Key Responsibilities
Why Join MDVIP?
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
MDVIP is seeking a strategic, people-centered Senior Sales Manager to lead our Call Center Sales team in Boca Raton, FL. This role blends strong sales leadership with operational expertise , motivational coaching, and technology-driven improvement.
This leader is responsible for developing sales strategies, guiding supervisors and agents, implementing incentive programs, enhancing Salesforce and workflow efficiency, and ensuring high-quality interactions across inbound and outbound sales campaigns.
The ideal candidate brings a balance of strategic insight and daily hands-on leadership—someone who can inspire performance, build a culture of accountability and motivation, and consistently deliver results while improving processes and the employee experience.
Key Responsibilities
- Lead and develop the Call Center Sales organization , including supervisors and direct staff, through individualized coaching, performance management, consistent feedback, and structured training that ensures strong sales techniques, quality service, and understanding of MDVIP’s value proposition.
- Plan, execute, and continuously refine sales strategies for inbound/outbound campaigns; oversee daily sales operations; ensure team achievement of conversion, quality, productivity, and customer experience goals; and serve as Manager on Duty (MOD) as scheduled.
- Design and optimize incentive programs, workflows, and processes that motivate daily performance, improve call handling, support employee satisfaction, and enhance productivity, quality, and profitability across the department.
- Use technology and data to drive improvement , including optimizing Salesforce and telephony workflows, identifying digital transformation opportunities, partnering with Workforce Management to maintain efficient staffing levels, and leveraging performance metrics to adjust strategy and guide decision-making.
- Leadership & People Development: Inspires teams, builds trust, develops supervisors, and creates a motivating, accountable environment.
- Strategic Execution: Aligns sales plans, staffing needs, incentives, and operational processes to meet and surpass targets.
- Analytical Thinking: Interprets sales data, quality trends, workflow gaps, and performance metrics to identify solutions and opportunities.
- Technology Fluency: Comfortable using Salesforce, telephony tools, and WFM data to streamline processes and improve outcomes.
- Collaboration & Communication: Works transparently with cross-functional partners and communicates expectations clearly and respectfully.
- Adaptability: Navigates changing priorities in a fast-paced environment without losing focus on results or team support.
- Bachelor’s degree.
- 10 years of experience in a high-volume call center sales environment, with 5 years managing inbound/outbound sales teams.
- Demonstrated success coaching supervisors and frontline employees, conducting performance management, and handling escalated employee issues.
- Experience designing and implementing incentive plans tied to behaviors and outcomes.
- Strong understanding of call center operations, including quality monitoring, training, scheduling, performance metrics, and campaign execution.
- Proven ability to analyze sales results, identify trends, and modify strategy as needed.
- Exceptional interpersonal and communication skills, with the ability to lead in a high-performance, customer-focused environment.
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Word): Intermediate to Advanced
- CRM (Salesforce): Intermediate to Advanced
- Contact Center Solutions (telephony, CMS, reporting): Intermediate
- Virtual Collaboration (Zoom/Teams): Intermediate
- Proficiency with Salesforce CRM, call center telephony platforms, and Workforce Management systems.
- Experience in membership-based services, subscription models, or healthcare industries.
- Background in process improvement or digital workflow optimization.
- Ability to manage through change and support team culture during transitions.
Why Join MDVIP?
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
- Comprehensive benefits: health, dental, vision insurance, and retirement plans.
- Professional development: access to ongoing training and leadership development programs.
- Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.