What are the responsibilities and job description for the Help Desk Analyst (Level 1) position at MDMS Recruiting?
Help Desk Analyst (Level 1)
Onsite – Monday–Friday | Syosset, NY
Full – time / Direct Hire role | Salary range: $50,000 - $55,000
Must be legally authorized to work in the US without sponsorship
We are hiring a customer-focused Level 1 Help Desk Analyst to join our Network Operations Center in Syosset. This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment.
This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.
What You’ll Do
What We’re Looking For
Onsite – Monday–Friday | Syosset, NY
Full – time / Direct Hire role | Salary range: $50,000 - $55,000
Must be legally authorized to work in the US without sponsorship
We are hiring a customer-focused Level 1 Help Desk Analyst to join our Network Operations Center in Syosset. This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment.
This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.
- Provide Tier 1 technical support (in person, phone, remote)
- Troubleshoot Windows 10, Windows 11 and Mac OS X issues
- Support Active Directory (users, groups, password resets)
- Assist with VPN connectivity and basic networking (TCP/IP, DNS, DHCP)
- Image and deploy workstations
- Support iOS/Android device setup
- Escalate complex issues to senior team members
- Document tickets and create basic support documentation
- Prior end-user support experience
- Strong break/fix troubleshooting skills (PCs & software)
- Experience with Active Directory and Microsoft 365
- Basic networking knowledge
- Professional, high-energy, customer-service mindset
- Ability to work independently and within a team
- CompTIA A Certification preferred
- Able to lift computer equipment up to 50 lbs. as needed (i.e. ability to move a full-size PC from one office to another)
Salary : $50,000 - $55,000