What are the responsibilities and job description for the Sales Support Coordinator position at MDM Scaffolding Services LLC?
The Sales Support Coordinator is the first point of contact
for MDM Scaffolding — managing incoming calls on the main line, welcoming
visitors at the entrance, and providing essential sales follow-up support
through Salesforce CRM. This role sits at the intersection of office
administration and sales operations, requiring a polished, professional
presence combined with strong organizational skills and the ability to keep the
sales pipeline moving. The ideal candidate is personable, detail-oriented, and
proactive in supporting both the sales team and day-to-day office functions.
KEY
RESPONSIBILITIES
Reception & Phone Management
• Serve
as the first point of contact for all incoming calls on the main company line;
route calls promptly and professionally to the appropriate department or
personnel.
• Greet
and assist visitors, clients, and vendors at the office entrance; maintain a
professional and welcoming front-desk environment.
• Take
accurate messages and ensure timely follow-up when personnel are unavailable.
• Manage
general office correspondence including emails directed to company inboxes.
• Monitor
and maintain the reception and lobby area to reflect MDM's professional brand
standards.
Salesforce CRM & Sales Follow-Up
• Manage
and maintain up-to-date records in Salesforce CRM, including leads, contacts,
accounts, and opportunities.
• Conduct
timely follow-up on open quotes, bids, and proposals on behalf of the sales
team.
• Track
and log all customer interactions, calls, and communications in Salesforce.
• Assist
Account Managers and Business Development staff by preparing follow-up emails,
call logs, and status updates for prospects and active customers.
• Monitor
the quote and bid database to ensure due dates are being met and that no
opportunities fall through the cracks.
• Distribute
inbound sales inquiries to the appropriate Account Manager or Business
Development representative.
Requirements
• Strong
verbal and written communication skills; professional phone manner and
in-person presence.
• Proficiency
with Salesforce CRM or similar customer relationship management platforms.
• Ability
to multitask and manage competing priorities in a fast-paced office
environment.
• High
attention to detail in data entry, follow-up tracking, and documentation.
• Proficient
with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.