NIGHT AUDIT SUPERVISOR

Location: 

JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong

• Be a part of an inclusive environment

• Be your authentic self

• Be a part of something bigger than you

• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Hourly

Schedule: Full-Time

Position Type: N-Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement 
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift.  Represents hotel management in resolving any guest or hotel related situation. Personally assists in resolving any issues and completing tasks.   

JOB SPECIFIC TASKS

• Ensures all associates are in proper uniform and are properly groomed (grooming standards in associate handbook).
• Ensures associates are working in a safe environment.
• Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.
• Ensures all guests feel welcome, and are getting the best service possible.
• Reviews rate variance report in order to manage rates.
• Handles all maintenance problems that occur in the evening.
• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
• Promotes participation in hotel safety-related programs.
• Monitors associate attendance and records absences/tardiness.
• Promotes teamwork and associate morale.
• Keeps associates informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all associates have complete knowledge of emergency procedures.
• Ensures constant communication takes place between associates, supervisors and management.
• Ensures preparation is completed for arrivals and that desk staff is using express check-in for all guests.
• Ensures that there is enough change in all cash drawers.
• Ensures all associates take their breaks.
• Covers desk until breaks are completed.
• Assists houseman in delivering goods and services to guests.
• Ensures auditor is briefed on all vital information.
• Manages associate hours.
• Provides orientation for new associates and ensures all information is entered into computer.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami

Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/

Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottHotelMiami/

Twitter: https://twitter.com/jwmarriottmia?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.