What are the responsibilities and job description for the LOBBY AMBASSADOR position at MDM Group Marriotts?
Location:
JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA
Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: N-Management
Remote Work? N
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Pet Insurance
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- …and much more!
JOB SUMMARY
Provide exceptional customer service to all guests of the hotel in a hospitable, friendly, and efficient manner. Attend the lobby area by creating a level of concierge service that consistently delivers professional, warm, friendly, and personalized hospitality to all guests. Greet guests and inform them of property amenities, services, hours of operation, and local areas of interest and activities. Assist with luggage storage and retrieval. Supply guests with directions. Dispatch bell staff or valet staff as needed. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
JOB SPECIFIC TASKS
- Supply guests/residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking guests questions to better understand their needs, watching/listening to guest preferences, and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Comply with quality assurance expectations and standards.
- Talk with and listen to other employees to effectively exchange information.
- Assist coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Miami
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.