What are the responsibilities and job description for the GUEST SERVICE SPECIALIST position at MDM Group Marriotts?
Location:
JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA
Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: Non-Management
Work setting: on-site
Benefits
· Health Insurance
· Dental and Vision
· Paid Time Off
· 401K
· Parking and Metro Reimbursement
· Travel Perks and Benefits
· Recognition and Rewards
· Growth Opportunities
· Holiday pay
· Free Meals
· Free uniforms
· Free life insurance
· Free short-term disability
· Exclusive Discounts via LifeMart
· …and much more!
Job Summary:
The Guest Service Specialist is responsible for creating exceptional guest experiences by delivering professional and personalized front office service. This role manages guest check-in and check-out processes, responds to guest requests and concerns, and supports daily front desk operations to ensure efficiency and accuracy. The Guest Service Specialist serves as a key point of contact for guests while maintaining brand standards, promoting teamwork, and fostering a welcoming and service-focused environment.
Job Family Core Work Activities
• Process guest check-ins and check-outs efficiently while ensuring accuracy in reservations, billing, and room assignments
• Respond to guest inquiries, requests, and concerns with professionalism and a guest-first approach
• Coordinate with Housekeeping, Bell Services, Engineering, and other departments to ensure seamless guest experiences
• Maintain accurate room inventory, reservation details, and payment processing in accordance with company standards
• Assist with training and supporting new and existing front office associates
• Ensure compliance with company policies, safety procedures, and quality assurance standards
• Review daily logs, reports, and shift information to maintain operational continuity
• Promote teamwork and positive working relationships across departments
• Support operational efficiency by assisting management with front office coverage, communication, and guest service initiatives
• Maintain a clean, organized, and professional front desk environment at all times
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
Salary : $18