ASSISTANT DIRECTOR OF DINING SERVICES

Location:
JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Salary
Schedule: Full-Time
Position Type: Management
Work setting: on-site

Benefits
· Health Insurance
· Dental and Vision
· Paid Time Off
· 401K
· Parking and Metro Reimbursement
· Travel Perks and Benefits
· Recognition and Rewards
· Growth Opportunities
· Holiday pay
· Free Meals
· Free uniforms
· Free life insurance
· Free short-term disability
· Exclusive Discounts via LifeMart
· …and much more!

Job Summary:

The Assistant Director of Dining Services supports all aspects of restaurant, lounge, room service, minibar, and concierge lounge operations while delivering exceptional guest experiences and driving operational excellence. This leadership role partners closely with the Food & Beverage leadership team to oversee daily operations, maintain Marriott brand standards, develop associates, and achieve financial and service goals. The ideal candidate is passionate about luxury hospitality, team leadership, and creating memorable dining experiences in a fast-paced hotel environment.

Job Family Core Work Activities

• Support daily operations of restaurants, bars, room service, minibar, and concierge lounge outlets to ensure exceptional guest service and operational efficiency.
• Lead, motivate, coach, and develop Food & Beverage associates and supervisors to maintain high performance standards.
• Ensure compliance with Marriott brand standards, food safety regulations, sanitation guidelines, and operational procedures.
• Monitor guest satisfaction and respond professionally to guest feedback, concerns, and service recovery opportunities.
• Collaborate with culinary and operational teams to maintain quality food and beverage presentation and service execution.
• Assist in managing labor costs, payroll, inventory, forecasting, and departmental expenses to achieve financial objectives.
• Participate in budgeting and strategic planning initiatives to improve operational performance and profitability.
• Foster a positive, inclusive, and team-oriented work environment that supports associate engagement and retention.
• Observe service execution and provide real-time coaching and feedback to improve guest satisfaction and operational consistency.
• Maintain strong communication with leadership teams and associates regarding operational priorities and business objectives.
• Support hiring, onboarding, scheduling, and training efforts to build and retain high-performing teams.
• Identify opportunities to improve operational efficiency, guest engagement, and revenue generation.
• Ensure all dining outlets maintain cleanliness, organization, and compliance with health and safety standards.
• Serve as a role model for Marriott culture, professionalism, and service excellence.

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.