Account Manager

Description

Position Summary:

MDK, an innovative law firm, is seeking an Account Manager to join our Relationship Management and Business Development (RMBD) team. In this role, you will play a critical part in ensuring seamless service delivery to MDK’s clients by coordinating onboarding, managing operational workflows, monitoring service levels, and documenting client preferences. You will support Client Relationship Managers (CRMs) by handling administrative and operational responsibilities, allowing them to focus on strategic relationship management and business growth.

Essential Duties and Responsibilities:

• Client Coordination & Support: Schedule and coordinate client calls and meetings in alignment with Client Relationship Managers (CRMs). Assist operational pods with administrative client needs, such as loan system access and data requests
• Service Delivery & Quality Assurance: Monitor service levels, timelines, and deliverables to ensure MDK meets client obligations. Coordinate issue resolution across internal teams, escalating when necessary, while keeping CRMs as the primary client contact. Document client preferences and workflows for consistency.
• Performance Monitoring & Reporting: Provide regular performance reporting and client-facing summaries to highlight service value and results.
• Brand and Industry Support: Assist CRMs in preparing materials and coordinating logistics for initiatives that enhance MDK’s industry presence and reputation.
• Collaboration & Process Improvement: Partner with CRMs, Client Performance Analysts, and internal departments to streamline workflows and improve efficiency. Identify opportunities to enhance operational processes and client satisfaction.
• Client Onboarding & Coordination: Oversee onboarding of new clients and expanded business initiatives. Ensure smooth transitions and consistent communication for new portfolios or service-released files.
• Client Presentations & Materials: Support preparation and coordination of client experience materials, messaging, and training resources to assist CRMs in presenting MDK’s brand.
• Brand Loyalty & Engagement: Promote MDK’s mission and values internally and externally through all client interactions.
• Department Event Support: Assist with travel and logistics for in-person meetings, conferences, and events.
• Team Initiatives: Contribute to team and firm-wide goals, participating in additional departmental projects as assigned.

Qualifications

Requirements:

• Requires a high school diploma. Bachelor’s degree in business, marketing, communications or related field preferred.
• Minimum 2 years prior experience in client service, account coordination, or operations in a professional services environment.
• Strong attention to detail and organizational skills with the ability to manage multiple projects and deadlines.
• Excellent interpersonal and communication (written and verbal) skills.
• Demonstrated analytical and problem-solving skills.
• Proficiency with MS Office products and communication platforms.
• In-office presence to support team collaboration and in-person meetings and activities as needed.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. After a successful orientation period, employees may follow a hybrid schedule: three days in the office and two days working from home. MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we blend legal expertise with innovative technology to provide comprehensive legal and professional services. Since our inception in 2002, we've expanded our services to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, reaching clients nationwide. 

Our culture emphasizes support, well-being, and continuous growth. Through initiatives like our Culture Council and career development programs, we foster an environment where curiosity and collaboration thrive. We prioritize work-life balance with flexible hybrid work arrangements and a robust Volunteer Time Off program. 

MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us to explore your potential and contribute to our mission of creating uncommon paths to success.

Thank you for considering MDK as your next career destination. 

Click this link to learn more about our benefits: MDK Benefits

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.