Senior Police Telecommunicator

The primary function of a Senior Police Telecommunicator in the University of Texas Police Department at Houston is to coordinate and record security and technical support activities. The Senior Police Telecommunicator dispatches and manages non-emergency calls, and ensures prompt security officer/technician response to requests for services or assistance. Processes incoming emergency (9-1-1) requests for police services, Code Blue alarms, and security alarm response. Performs data entry into the Computer Aided Dispatch (CAD) system, to provide emergency or crime data and information to safeguard the responding law enforcement officers, security personnel, and the public. Performs multiple tasks concurrently while working in an intense and fast-paced environment and maintaining a professional, poised, positive, and calming demeanor.

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The ideal candidate would provide reliable emergency communications support and ensure appropriate police and emergency response for campus safety.

MD Anderson offers employees:

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
• Group Dental, Vision, Life, AD&D and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer paid life, AD&D and an illness-related reduced salary pay program.
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
• Opportunities for professional growth through Career Development Center and Mentoring programs.

KEY FUNCTIONS:

• Answer emergency telephone calls for police events and service calls, and remain engaged with the caller until it is safe to disconnect.

• Enters service calls and premise information into a Computer-Aided Dispatch (CAD) system and/or national, state, and local criminal databases.

• Alarm Alerts and Notifications Monitors, acknowledges and processes CCURE alarm alerts, as well as South Campus fire alarms, and ensures a proper law enforcement or emergency response.

• Initiates the Records Management System (RMS) process by assigning report numbers to an event and ensuring proper administrative information is captured in the CAD.

• Monitors CCTV during special events and for police related activity and forwards the information to a designated public safety dispatch station to ensure a proper law enforcement response.

• Initiates departmental mass notifications during emergency events and coordinates activities with Monitoring Services during hurricane or long-term emergencies, as well as monitoring weather and other appropriate conditions during crisis and catastrophic events.

• Performs monitoring services functions for The University of Texas Health Science Center at Houston.

• Guidance and Support Coordinates and guides security personnel and/or technicians as assigned.

• Provides guidance and support for the Police Telecommunicator personnel.

• Other duties as assigned.

EDUCATION:
Required: High School Diploma or Equivalent
Preferred: Associate's Degree Criminal Justice or related field.

EXPERIENCE:
Required: Two years emergency management or public safety communications experience.
Preferred: Two years experience as a public safety telecommunicator.

LICENSES AND CERTIFICATIONS:
Preferred: TCL-B - TCOLE Basic Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire

OTHER REQUIREMENTS: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 180254
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Varied
• Minimum Salary: US Dollar (USD) 53,000
• Midpoint Salary: US Dollar (USD) 66,000
• Maximum Salary : US Dollar (USD) 79,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: Yes
• Referral Bonus Available?: Yes
• Relocation Assistance Available?: Yes

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