What are the responsibilities and job description for the Technical Support Engineer (Chicago) position at MCS Group?
Technical Support Engineer
Chicago
A passport is needed and full US working rights. This is a full time role with no sponsorship. Agencies please do not submit candidates.
Are you in the first couple of years of your career and looking for a company you can truly grow with? If you want hands-on experience, world-class training, and opportunities you won't find just anywhere, this is worth a look.
This company supports major players across the banking and financial services sector and is hiring a Technical Support Engineer to join their onsite team in Chicago. You'll be at the heart of their technology operations, helping ensure the smooth running of critical trading platforms and infrastructure, and supporting non-technical users when it matters most.
One of the standout benefits of this role is the training. You'll take part in a fully paid, three-week training program in Ireland, so a passport is required. Their globally recognised training program is designed to set you up for success in the role while giving you the chance to collaborate with and learn from teams across the business worldwide.
If you're early in your career and want exposure to high-impact systems, strong mentorship, and a genuinely global environment, this is an opportunity not to miss.
What You'll Do:
- Provide onsite technical support clients in a professional, efficient manner
- Troubleshoot and resolve technical issues, escalating complex problems when needed
- Implement system enhancements and upgrades to improve performance and stability
- Carry out routine maintenance, including software updates and configuration changes
What You'll Bring:
- Bachelor's degree in Computer Science, IT, or a related field
- 1 year's experience in a technical support role
- Experience in the financial sector is highly desired
- Excellent communication and interpersonal skills
- Experience with Microsoft 365, endpoint management, device deployment, cloud migration, Active Directory and Azure (a big plus!)
- Someone who has passion outside of work. Think sports, music, hiking, art etc
Salary: Up to 90K depending on experience
They are flexible of skillset but need someone with support experience, a passion for learning, able to quickly problem solve and strong communication skills
To speak in confidence about this opportunity please contact apply via the link
Salary : $70,000 - $80,000