What are the responsibilities and job description for the Production Associate (In Office) position at MCS Group?
POSITION SUMMARY
The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back-office solutions to help increase productivity while reducing operational costs.
MCS’s success starts with the people that we employ. The primary role of the Production Associate is to deliver all records retrieved in a timely and organized manner to the requestor in accordance with the requestor’s preferences.
REQUIREMENTS
ESSENTIAL DUTIES & TASKS
- Verifying all records are on the correct subject (ss#, d/o/b/, name).
- Verifying all records are legible.
- Verifying if records are additional or duplicates.
- Verifying all records are the requested dates (when requested).
- Entering the correct production order action code in the system.
- Completing all must go record requests.
- Entering all fees associated with the records.
- Delivering the records – i.e. scanning, uploading, printing, mailing.
- Reviewing the production order and billing the records.
- Separating the production orders for review.
- Completing 20 production orders per hour.
Knowledge, Skills and Abilities:
- Minimum 1 year of related work experience
- High School Diploma or equivalent
- Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe.
- Excellent verbal and written communication skills.
- Proficient in typing, downloading, organizing and managing electronic documents.
- Ability to deal effectively with individuals at all organizational levels.
- Good judgment and ability to make timely and sound decisions.
- Creative, flexible, and innovative team player.
- Ability to work independently and as a member of various teams and committees.
- Acute attention to detail.
- Ability to lift 10-25 lbs without assistance
WORK ENVIRONMENT
- Community: Ability to work and build professional relationships with all staff.
- Attitude: Presents self to customers and internal partners in a professional manner.
- Privacy: Respects customer privacy and MCS confidentiality/NDA requirements.
- Security: Maintains a secure and trusting work environment in accordance with MCS policy.
- Appearance: Maintains an appropriate professional appearance in accordance with MCS dress standards.
- Responsive: Keeps customers informed on order status and promptly answers inquiries from internal partners.
- Location: Works only from approved states listed in the MCS policy.
- Training: Must complete all training and development assignments by the due date as outlined in MCS Academy.
COMPENSATION
- Starting $17.00 an hour
Salary : $17