What are the responsibilities and job description for the Fixed Operations Manager- Parts & Service position at MCREE FORD INC?
SUMMARY
Manages the efficient and profitable operation of the Service and Parts Departments.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Hires, trains, motivates, and monitors the performance of the service shop and parts department managers.
- Prepares and administers an annual operating budget for the service and parts departments.
- Monitors the performance of the service, parts, and body shop departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.·
- Fosters professional employee development and coordinates with department managers to determine need for advanced training.
- Maintains high-quality service, repairs, and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Make customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Evaluate customer surveys and other follow-up programs.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service and parts pricing plans and recommends to the dealer or general manager.
- Plan and coordinate parts and service marketing programs.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Set standards of behavior for personnel and require adherence to the established rules.
- Maintains a safe work environment.
- Holds weekly department meetings.
- Other duties may be assigned.