What are the responsibilities and job description for the Program Manager position at MCPHS?
The School of Professional Studies seeks a Program Manager to manage the implementation and delivery of a new eight-week training program delivered in-person on the Worcester campus. This administrative role is funded by a grant for two years and will be responsible for project management, communication, logistics, and classroom/lab oversight. The initial focus of the role will be on coordinating the training, working closely with instructors and leadership to implement a high-quality biomanufacturing QA/QC program. The program will run for the first time in fall of 2026 and this individual will be responsible for providing an excellent participant experience. Candidate will be required to be on campus with some opportunities for remote work when programs are not in session.
Phase 1: Development and Launch (January–August 2026)
Project and Operational Coordination: 30%
• Coordinate all aspects of program development by maintaining schedules and deliverables, tracking progress, and coordinating logistics across faculty, facilities, and leadership.
• Support hiring, onboarding and orientation of adjunct faculty.
• Proactively identify and take ownership of tasks that keep the project moving forward and relieve workload from faculty and leadership.
Stakeholder Communication: 20%
• Serve as the communication hub among faculty, facilities, IS, vendors, and external partners to ensure timely updates and coordination of all program activities.
• Schedule and organize meetings, prepare agendas, take notes, and track all follow-up items to completion.
• Coordinate with marketing and other entities to promote program on website and social media platforms.
Event Coordination: 10%
• Support the execution of a small number of employer engagement events (approximately four to five, such as roundtables or information sessions), including outreach, invitations, room setup, AV/catering, and day-of logistics.
Lab & Classroom Setup: 30%
• Coordinate setup of classrooms and laboratories.
• Order supplies, work with vendors, and manage deliveries, installations, and readiness for training.
• May involve occasional hands-on setup.
• Conduct pre-launch checks of lab and classroom readiness, verifying supplies, equipment functionality, and instructional materials are complete and operational before each cohort starts.
Documentation & Process Maintenance: 10%
• Capture and maintain key program processes, templates, and lessons learned to support future cohorts and continuous improvement.
Phase 2: Program Delivery (September – December 2027)
Classroom Operations and Management – 70%
• Ensure labs and classrooms are clean, organized, and fully functional each day. Maintain supply inventory and coordinate reorders as needed. Work with IT and facilities to confirm that technology, computers, and AV systems are ready and operational before each session.
• Provide on-site support during class sessions — support instructors, monitor the schedule, and maintain a professional, well-run training environment (not a teaching role).
• Maintain structure and engagement during schedule gaps by facilitating short review or reflection activities — such as content recaps, brief skill-building exercises, or discussions around relevant training videos or professional topics.
• Track attendance and professionalism; provide constructive feedback to participants and model expected behavior.
• Request participant feedback regularly and summarize responses to inform program improvements and support decision-making.
Participant, Faculty, and Guest Support – 30%
• Schedule adjunct instructors and guest speakers, confirm logistics, and provide reminders and materials as needed.
• Communicate logistical or engagement feedback to instructors and program leadership; help ensure sessions run smoothly and on time.
• Manage Blackboard course sites, upload and organize materials and assessments, and maintain participant lists and access.
• Coordinate the end-of-program completion ceremony, including awarding of certificates.
Other duties as assigned
Qualifications:
Required:
• 3-5 years related work experience
• Previous project management experience
• Experience working in a customer service or student facing role
• Strong organizational, administrative and database skills
• Proficiency in the use of computers including Microsoft Office products: Outlook, Word, Excel, PowerPoint
• High level of attention to detail
• Strong written, oral, and interpersonal communication skills
• Ability to work in a fast-paced environment, set priorities and meet deadlines
• Demonstrated ability to work effectively in a team environment
• Must be able to work independently and effectively interact with a wide array of parties at all levels (students, faculty, administration/staff, alumni, and external constituents, including life science industry professionals)
Preferred:
• Bachelor’s degree strongly preferred
• Experience managing a classroom or training program
• Proficiency with BlackBoard
Physical Requirements:
• Must be able to talk, listen, and speak clearly on telephone and via webinar
• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
• Ability to meet deadlines and perform well under pressure
• Ability to navigate to various parts of campus and to travel to other university locations as needed
Compensation
The pay range associated with this posting reflects the amount the University reasonably expects to pay for this role at this time. Salary offers are determined based on experience, skills, and qualifications as well as internal equity, market data and pay in comparison to similarly situated employees doing comparable work.
Hiring Range: $70,000 - $80,000
Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.
Salary : $70,000 - $80,000
