Patient Access Manager

Job Description: Patient Access Manager (Onsite)

Patient Access Manager Job Summary: The Patient Access Manager directly manages, assists, and supports the registration staff across applicable departments. The Patient Access Manager will work closely with Directors and Supervisors within the Revenue Cycle, Clinical, Quality and Ancillary departments to communicate, develop, and sustain standard operating procedures.

Patient Access Manager Shift Availability:

• Full Time
• Day shift
• May provide shift coverage as needed. Weekend and Holiday availability may be required.
  
  
  

Patient Access Manager Essential Accountabilities:

• Exemplifies C.A.R.E. values and AIDET guidelines in all interactions with patients, staff and community members.
• Responsible for conducting regular staff meetings for all responsible areas.
• Utilizes performance improvement techniques and quality/quantity standards to analyze processes to streamline workflow design operations, improve quality and service and revenue cycle performance.
• Ensure productivity and quality measures are monitored and met for all areas of registration.
• Perform process reassessments and develop new procedures as needed.
• Participates in multidisciplinary teams for process improvement.
• Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementations as appropriate.
• Collaborates with interdisciplinary management and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site.
• Serves as liaison to information services and other areas using EHR software.
• Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.
• Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
• Review surveys and ensure satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Development, approval and release of department work schedules at least 10 days before shift
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
• Other clerical duties as assigned.
  
  
  

Patient Access Manager Department Specific Accountabilities:

• Managing registration staff in successfully registering patients, upfront cash collections, customer service excellence, insurance verification and patient complaints.
• Capable to provide supporting coverage in all areas of registration including assuming on-call responsibilities to ensure adequate staff and problem solving.
• Complete department daily problem worklist.
• Review daily and weekly registration monitoring reports.
• Communicate, support and give feedback and guidance to staff.
• Develop and communicate Job Aids and SOPs as needed.
  
  
  

Patient Access Manager Organization Accountabilities:

• Completion of HealthStream's education by designated due date.
• Model positive and professional interactions between staff, leadership, providers, patients and visitors.
• Read and respond to departmental emails and interdepartmental communications on or before your following shift by the close of business.
• Follow all hospital and departmental policies and procedures, including donning and doffing of appropriate PPE in your workspace.
• Understand and strictly adhere to HIPAA. Promote a HIPAA compliant campus 100% of the time.
• Must maintain a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the mission, vision, goals and values of McPherson Center for Health.
• Foster collaborative relationships with peers in the department as well as other staff at McPherson Center for Health, with a particular focus on teamwork through active communication and positive attitude
• Participate in mandatory professional development and educational activities. Attend, and actively participate in all assigned mandatory meetings and in-services.
• Must communicate time off and payroll review by deadlines outlined by Payroll and Direct Report
• Perform other related duties.
  
  
  

Patient Access Manager Qualifications:

Education/Licensure/Certifications:

• High School Diploma or equivalent (G.E.D) may include specialized or vocational courses.
  
  
  

Experience:

• Minimum 5 years of satisfactory supervisory or management experience.
  
  
  

Knowledge/ Skills:

• Professional customer service and communication
• Proper phone etiquette
• Computer skills related to CPSI, Outlook, MS Word, Excel, TEAMS
• Keyboard familiarity with the ability to type a minimum of 100 keystrokes (20 words) per minute.
• Ability to work closely with teams in a fast-paced work environment.
• Good organizational and time management skills
• Medical terminology knowledge
• Professional development of team members and mentorship
• Others as needed
  
  
  

Age-Specific Skills: N/A

Discretion/Latitude/Decision-Making: High

Environmental Surroundings:

• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, & noise.
• Potential exposure to airborne diseases. The same as for any individual working in a hospital environment that is dependent on a ceiling ventilation system for in flow and out flow of air.
  
  
  

Physical Working Conditions:

• Sitting - 80% of time
• Walking/Standing - 20% of time
• No lifting over 25 lbs.
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.