What are the responsibilities and job description for the Fleet Service Advisor position at MCMAHON TRUCK CENTERS?
The McMahon Truck Centers' family of Mack and Volvo Truck dealerships includes locations in North and South Carolina, Indiana, Tennessee, Kentucky, and Ohio. We are looking to expand our growing team and need quality employees to help us do so.
This is an exciting career with a company that has doubled in size in the last year and will provide you with a stable career and the opportunity for a bright future. We are seeking an experienced, highly motivated Fleet Service Advisor for a large volume service department. A Fleet Service Advisor coordinates maintenance for heavy-duty trucks, acting as a liaison between customers, technicians, and management. They schedule repairs, manage work orders, track vehicle service histories, and ensure compliance with safety regulations (e.g., DOT/PM inspections) to maximize fleet uptime and safety.
Key Responsibilities
- Service Coordination: Schedule and prioritize preventative maintenance (PM) and repairs for heavy-duty trucks to minimize downtime.
- Customer: Act as the main point of contact for clients regarding vehicle issues, updates, and maintenance status.
- Documentation & Systems: Utilize fleet management software to create, update, and close work orders, maintain accurate service records, and track repair histories.
- Technical Communication: Interpret customer concerns, discuss repair needs with technicians, and provide clear explanations to stakeholders.
- Vendor Management: Coordinate with outside vendors for specialized services or parts.
- Safety Compliance: Ensure all vehicles meet or exceed Department of Transportation (DOT) and safety standards.
Qualifications and Skills
- Experience: Previous experience in heavy-duty diesel maintenance, commercial vehicle repair, or service writing (typically 1–3 years).
- Technical Knowledge: Familiarity with class 5-8 truck components, including diesel engines, transmissions, air brake systems, and emission systems.
- Communication: Strong verbal and written communication skills for interacting with mechanics and clients.
- Software Proficiency: Experience with shop management software and MS Office/Windows-based apps.
- Certifications: ASE certification in service consulting or heavy-duty truck systems is highly preferred.
- Ability to handle pressure: Skilled at managing multiple high-priority repairs simultaneously
Common Requirements
- High school diploma or GED.
- Valid driver's license (CDL is often a plus or requirement).
- Ability to work in a shop environment.