Program Manager for Patient Access

McLeod Centers for Wellbeing

Program Manager – Patient Access

Full-Time, Monday–Friday 9:00AM- 4:30PM

Not Your Typical Program Manager Role:

What if your role wasn’t just about managing workflows but actually helping people access care when they need it most?

At McLeod Centers for Wellbeing, we’re looking for a Program Manager-Patient Access who can lead, problem-solve, and keep things moving at the very first step of someone’s recovery journey.

This role sits at the center of it all patients, referral sources, clinicians, and operations an making sure nothing falls through the cracks and every person has a smooth path into care.

What You’ll Be Doing

• Managing the admissions queue to keep patients moving smoothly through intake and admission workflows 
• Tracking and coordinating program start dates while keeping patients, referral sources, and teams informed 
• Serving as the go-to person for resolving delays, barriers, or operational challenges 
• Monitoring admissions trends and workflows to support planning and improve access to care 
• Coordinating consents and required documentation to ensure compliance and accuracy 
• Partnering with Patient Access and finance teams on funding verification and payer processes 
• Supporting clinicians and admissions staff with administrative tasks tied to assessments and admissions 
• Providing daily guidance and oversight to Front Office Coordinators and Admissions Support Specialists 
• Collaborating with leadership to identify gaps, improve workflows, and strengthen processes 
• Jumping in to support intake clinicians/counselors when needed 

Is This You?

Do you naturally take the lead when things need to get organized or back on track?
 Are you someone who can balance operations, people, and problem-solving all at once?
 Do you stay calm under pressure and communicate clearly even in fast-moving or sensitive situations?

If you’ve worked in behavioral health, patient access, or healthcare operations and are ready to step into a leadership role that truly makes a difference, you’ll fit right in here.

What You’ll Bring

You likely have a background in counseling, social work, psychology, addiction studies, or something similar and understand how important timely access to care really is.

You’re organized, thoughtful, and able to manage multiple priorities without losing attention to detail. You’re also someone others rely on for guidance, support, and solutions.

Licensure such as LCSW, LCMHC, LMFT, or LCAS is preferred, along with leadership or management experience but just as important is your ability to lead with both confidence and compassion.

Why People Choose McLeod

• Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance, with most programs closing at noon and employees off by 12:30pm. Have your afternoons free! We are also closed on Sundays!
• Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group term life insurance, and an Employee Assistance Program
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave.
• Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive 1 paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
• PSLF Eligible: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.

Help Make It All Possible

This is where access begins. You’ll be the reason someone doesn’t fall through the cracks.
 The reason a patient gets into care faster. The reason a team stays aligned and a process works.

If you’re someone who thrives on solving problems, supporting people, and making things run better you won’t just do a job here, you’ll make a real impact.