Parts Counter

Summary:

·       Sells parts to all customers, over the counter, through the shop, or on the phone.

Essential Duties:

·       Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

·       Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

·       Answers phone calls, provide price quotes and other information.

·       Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

·       Provides high level of service to internal and external customers.

·       Pull and fills orders from stock.

·       Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

·       Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

·       Notify the service advisor and the customer when special ordered parts have been received.

·       Notify the body shop when all parts have arrived and when they will be delivered.

·       Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

·       Follows up on back-ordered parts.

·       Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

·       Replenishes assigned inventory daily.

·       Assist outside sales representatives with their orders.

·       Make sure all internal requests for parts are billed on repair order.

·       Receive payment from retail customers or obtain credit authorization.

·       Ensures that all charge sales are signed by the customer.

·       Ensure that all customers receive their copy of the invoice.

·       Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

·       Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.

·       Sets up orders for daily shipment, delivery, or pick-up.

·       Solicitors assigned accounts by phone.

·       Keeps front and rear counter areas clean and uncluttered.

·       Cleans computer terminals and printers daily.

·       Participates in all training programs that are made available.

·       Keeps current on new products and product updates.

·       Participates with the parts manager in maintaining a lost sales tracking program.

Marginal Duties:

·       Maintains professional appearance

·       Other duties may be assigned.

Qualifications:

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

·       Classes for certification and growth in jobs will be required.

Skills and Abilities:

·       Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·       Ability to speak effectively before groups of customers or employees of organization.

·       Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

·       Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

·       Valid driver’s license

Physical Demands:

·       Must be able to lift and/or push 60 lbs on occasion.

Work Environment: 

·       Office setting.

·       Noise level moderate.