About Us

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary:

Registers patients, verifies insurance and general information, makes any necessary changes. Schedules patient appointments for providers, performs canceling of appointment as needed. Additional responsible includes assisting the provider and other ancillary administrative staff with basic office medical functions to ensure a coordinated approach to patient activities.

General Requirements:

1) Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Oakland.

2) Provides service excellence standards:

a) Responds promptly, professionally and courteously to all customers’ needs.

b) Cooperates and communicates effectively with all McLaren Oakland team members.

c) Contributes to continuous quality improvement efforts.

3) Organizes time and prioritizes effectively.

4) Completes tasks accurately and timely.

5) Flexes to meet department needs and objectives.

6) Practices cost effective measures.

7) Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

8) Complies with HIPAA regulations and Patient Bill of Rights.

9) Follows all safety and health standards.

10) Maintains responsibility for own professional development

Essential Functions and Responsibilities:

Medical Receptionist Duties

1) Performs clerical work consisting of: referrals, scheduling appointments, triaging phone calls, and filing.

2) Registers patients upon arrival and obtains relevant insurance information.

3) Checks patients out after appointment and collects payment or bills insurance as needed.

4) Schedules appointments according to provider’s specifications both at the reception desk and on the telephone.

5) Prints appointment memos off the system, per provider schedule.

6) Answers all calls in a prompt, courteous manner. Addresses concerns of the caller, transfers phone calls, or takes messages as needed.

7) Checks the system for patient’s account status, if needed.

8) Prints off provider schedules for next day and gives to the nurses.

9) Provides information and answers questions for patient and providers.

10) Processes, sorts, and distributes mail.

11) Ensures and directly handles the timely mailing of patient recall notices and response billings.

12) Balances cash drawer, prepares deposit slip at end of day.

13) Performs filing of all reports, charts, and letters, and makes sure forms are filled out completely and properly.

Medical Assistant Duties

1) Works collaboratively with provider in delivering patient care. Obtains history of patient complaints, prepares patient for exam and takes vital signs.

2) Functions collaboratively with all staff to ensure continuity of care.

3) Assists provider with exam paperwork and procedures as needed.

4) Gives injections, draws blood and performs various diagnostic testing: EKG, PFT, etc.

5) Stocks rooms, takes care of instruments and autoclaves.

6) Calls patients or pharmacies as instructed by the physician for prescription renewal.

7) Relays laboratory or radiology orders from the provider or nurses to the patient when he or she comes in for tests.

8) Performs other duties as assigned/directed.

• High School Diploma
• Graduate of approved program for Medical Assistant or 1 year of equivalent experience.
• Previous customer service experience.
• Previous medical office experience.

• One year experience in a health care setting

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.