Manager Patient Care Services

Position Summary:

Has responsibility for 24-hour accountability for the management of assigned patient care unit(s)/function(s). In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Essential Functions and Responsibilities:

• Ensures a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility.Monitors the process to ensure it is working.
• Solves problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process.Ensures process moves to desirable outcome.Delegates to Patient Care Coordinator as appropriate.
• All aspects of personnel management of department employees.Demonstrates collaborative interpersonal and communication skills.Facilitates high performance from staff.
• Determines and coordinates departmental needs and operations regarding schedules and staffing patterns. Responsible for establishing and meeting productivity benchmarks.
• Develops, interprets, administers and communicates department policies, procedures, protocols and regulations.
• Analyses, plans, forecasts and reports department activities.
• Develops, coordinates, implements and justifies the department’s budget.Displays knowledge and action plan to ensure cost effectiveness.
• Maintains and enhances communication channels.
• Implements, promotes and reinforces employee performance relating to patient satisfaction.
• Participates as requested on service line committees.
• Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance.
• Collaborates with physicians and other healthcare team members.
• Ensures that all evaluations and competencies are current. Reviews content of evaluations if not completed by Patient Care Services Manager.
• Maintains compliance with all required accreditation standards.
• Reviews patient satisfaction feedback on a regular basis and develops a plan to address issues and improve overall rating.
• Ensures that a quality improvement and education plan are in place for units.
• Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.
• Investigates and identifies department capital needs, presents formal request and justification to Director or Vice President of Nursing/CNO.
• Networks with other managers and remains current in new advancements and changes in patient treatments and technologies.
• Facilitates and promotes opportunities for the professional development of staff.
• Identifies and works towards own professional growth.
• Maintains/develops basic competencies for the patient population of their unit, ensuring the standard of care is met.
• Cooperates as a member of the management team.Advocates system goals, programs and image.
• Cooperates with other education and service agencies in meeting the health care needs of the community.
• Performs other related duties as assigned.
  
  

Qualifications:

Required:

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).(Associate degree /diploma in nursing may be considered with five or more years of relevant experience.Must complete BSN or BS within 3 to 5 years from date of hire.)
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.
  
  

Preferred:

• Master Degree in Nursing or related field.
  
  

Additional Information

• Schedule: Full-time
• Requisition ID: 26004204
• Daily Work Times: Varies
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No