What are the responsibilities and job description for the Manager Patient Care Services position at McLaren Health Care?
Position Summary:
Has responsibility for 24-hour accountability for the management of assigned patient care unit(s)/function(s). In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.
Essential Functions and Responsibilities:
Required:
Has responsibility for 24-hour accountability for the management of assigned patient care unit(s)/function(s). In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.
Essential Functions and Responsibilities:
- Ensures a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility.Monitors the process to ensure it is working.
- Solves problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process.Ensures process moves to desirable outcome.Delegates to Patient Care Coordinator as appropriate.
- All aspects of personnel management of department employees.Demonstrates collaborative interpersonal and communication skills.Facilitates high performance from staff.
- Determines and coordinates departmental needs and operations regarding schedules and staffing patterns. Responsible for establishing and meeting productivity benchmarks.
- Develops, interprets, administers and communicates department policies, procedures, protocols and regulations.
- Analyses, plans, forecasts and reports department activities.
- Develops, coordinates, implements and justifies the department’s budget.Displays knowledge and action plan to ensure cost effectiveness.
- Maintains and enhances communication channels.
- Implements, promotes and reinforces employee performance relating to patient satisfaction.
- Participates as requested on service line committees.
- Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance.
- Collaborates with physicians and other healthcare team members.
- Ensures that all evaluations and competencies are current. Reviews content of evaluations if not completed by Patient Care Services Manager.
- Maintains compliance with all required accreditation standards.
- Reviews patient satisfaction feedback on a regular basis and develops a plan to address issues and improve overall rating.
- Ensures that a quality improvement and education plan are in place for units.
- Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.
- Investigates and identifies department capital needs, presents formal request and justification to Director or Vice President of Nursing/CNO.
- Networks with other managers and remains current in new advancements and changes in patient treatments and technologies.
- Facilitates and promotes opportunities for the professional development of staff.
- Identifies and works towards own professional growth.
- Maintains/develops basic competencies for the patient population of their unit, ensuring the standard of care is met.
- Cooperates as a member of the management team.Advocates system goals, programs and image.
- Cooperates with other education and service agencies in meeting the health care needs of the community.
- Performs other related duties as assigned.
Required:
- Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).(Associate degree /diploma in nursing may be considered with five or more years of relevant experience.Must complete BSN or BS within 3 to 5 years from date of hire.)
- Licensed registered nurse in the State of Michigan.
- BLS certification as Healthcare Provider.
- Demonstrated management potential or middle management experience.
- Master Degree in Nursing or related field.
- Schedule: Full-time
- Requisition ID: 25005930
- Daily Work Times: 7:00am-3:30pm
- Hours Per Pay Period: 80
- On Call: Yes
- Weekends: No
