What are the responsibilities and job description for the Accounts Receivable/Collections Specialist position at McKinley Equipment?
Duties And Responsibilities
- Monitor and manage the accounts receivable ledger for service and parts customers to ensure payments are received on time.
- Contact customers via phone first, then email, then mail or other third party software applications.
- Research and resolve payment discrepancies or disputes in a professional manner.
- Generate and send duplicate invoices to customers if necessary.
- Maintain records of collection activities, payment promises and customer interactions.
- Coordinate with internal departments to resolve billing and account issues.
- Learn over time some technical issues to accurately discern warranty covered work from customer charges.
- Drive resolution on billing and payment problems by troubleshooting issues and collaborating with the team to find quick and efficient solutions.
- Prepare aging reports and analyze account trends for management review.
- Recommend accounts for escalation, payment plans, or write-offs when necessary.
- Maintain/update payment terms based on payment history.
- Maintain accounting folders and additional filing, including: new folders, hardcopies of billing, releases, preliminary notice.
- Respond to phone calls, emails and faxes for billing, revised billings.
- Other duties as assigned.
- 1 – 3 years of experience in accounts receivable, collections, billing or a related financial role.
- Proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP).
- Familiarity with accounting or ERP software, preferably Sage (Quickbooks, NetSuite, SAP, Oracle).
- Basic understanding of accounting principles (GAAP).
- Strong verbal and written communication for engaging with customers and internal teams.
- Strong negotiation and conflict resolution skills.
- Strong attention to detail and accuracy.
- Ability to prioritize, multitask and manage time effectively.
- Ability to identify discrepancies and work toward resolution.
- Analytical thinking to interpret aging reports and payment trends.
- Ability to successfully prioritize and meet deadlines.
- Punctual and reliable.
- Certified Credit and Collection Professional (CPC, CCP) or equivalent.
- Bookkeeping or accounting certifications.
- Use of document management systems or automation tools in receivables.
- Patience and professionalism when handling difficult or delinquent customers.
- Integrity and discretion when handling confidential information.
- Bilingual or multilingual.
- Strong organizational and filing skills.
- Excellent verbal and written communication.
- Prolonged sitting.
- Frequent telephone, must be able to speak and hear well enough to communicate with others.
- Must be able to see well enough to read the computer screen.
- Grasping/Feeling: must be able to write, type, manipulate a mouse and use telephone system.
- Ability to think and process information quickly, clearly and accurately.
Salary : $25 - $29