Resident Experience Coordinator

Company Description

McKinley, founded in 1968, is a well-respected leader in the investment real estate sector, known for solving complex real estate challenges and driving success for its portfolio and select clientele. With over 49 years of proven results, McKinley delivers value and profitability, even in the most challenging scenarios. Dedicated to its core purpose of enriching the quality of life in the communities it serves, the company focuses on innovative solutions and fostering community improvement. This commitment to excellence and service has been the foundation of McKinley's impactful engagements.

Role Description

The Resident Experience Coordinator is a full-time, on-site role located in Ann Arbor, MI. The individual in this position will play a key role in ensuring an exceptional living experience for residents by addressing inquiries, resolving concerns, fostering community engagement, and supporting leasing operations. Primary responsibilities include coordinating resident activities, ensuring resident satisfaction, managing administrative tasks, and promoting a positive and welcoming environment within the community.

Qualifications

• Strong communication and customer service skills to effectively engage with residents, address concerns, and build positive relationships.
• Organizational and multitasking skills to manage administrative duties, schedules, and community initiatives efficiently.
• Problem-solving and conflict resolution abilities to ensure timely and satisfactory resolution of resident issues.
• Proficiency in office software, such as Microsoft Office, and familiarity with property management systems is a plus.
• Experience in property management, hospitality, or a related field is highly desirable.
• Ability to work well in a collaborative team environment and demonstrate initiative.
• High school diploma or equivalent required; a bachelor’s degree in a relevant field is a plus.