Supervisor - Patient Access

Supervisor - Patient Access

McKenzie-Willamette Medical Center is your community medical provider, serving the Willamette Valley and its residents. Our 113-bed hospital offers inpatient, outpatient, diagnostic, medical, surgical and emergency care. We are a family of caregivers offering care to our larger family — our community.

Position Details:

• Hourly Base Rate: $24.49 - $34.27
• Shift: Day Shift
• Hours Per Week: 40 hours/week
• Date Posted: 11/7/2025

Job Summary:

• Responsible for day to day operations of the Patient Registration and Communication departments.
• Conducts quality assurance audits per corporate standards of 95% accuracy and daily POS goals.
• Ensures errors are corrected and missing data is resolved prior to billing. Monitors, compiles and trends accuracy and error rates for individuals and department statistics.
• Provides immediate feedback to staff. Coordinates and implements employee training programs.
• Verifies competency of staff.
• Assists to conducts probationary, six-month and annual performance evaluations.
• Maintains applicable policies and procedures as well as department guidelines and reference material.
• Assists in hiring, counseling evaluation, disciplinary and discharge actions.
• Schedules staff, assuring appropriate mix and skill levels.
• Works collaboratively with other departments.
• Assist with AMTELCO supervisory functions for telecommunications.

Education/Licensing:

• High school diploma or equivalent. Associates or Bachelors degree preferred.
• May consider work experience, Medical Office Assistant and/or continued education in the area of Health Care, Medical Billing, Education/Teaching in lieu of degree.

Qualifications/Skills:

• Two years of recent supervisory experience required.
• Experience with hospital or medical claims, registration or front office experience strongly preferred.
• Experience in soft collections preferred.
• Demonstrated proficiency in computer skills including Micro-Soft Office, healthcare related programs and tools.
• Working knowledge of various state and federal regulations related to healthcare industry.

Equal Opportunity Employer
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