PFS Patient Access Team Lead

PFS Patient Access Team Leader- Williston Clinic

POSITION DESCRIPTION:

Under the direction of the department Supervisor, the Patient Access Team Leader is responsible for the management of the operations and staff of the Patient Access functional areas providing support and guidance to the Patient Access team. Supports Patient Access Supervisor with recruiting, staffing, and staff scheduling functions.  

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Supports supervisor to include recruitment, placement, scheduling and continued development of patient access staff.
• Prioritizes, coordinates and ensures smooth patient flow to service delivery areas. 
• Assists in the development of policies and procedures for patient information, office management, patient flow, patient registration, patient check-in processes, scheduling, financial counseling and PBX operations. 
• Ensures timely and accurate scheduling, pre-registration, registration, and authorization for all applicable services at the hospital and or clinic. 
• Supports Registration team in providing estimates for services and collection of all copays, deductibles and coinsurances prior to services being rendered. 
• Supports PFS/PAS activities related to claims management and collections of Accounts Receivables (AR) with timely, efficient cash collections to support overall financial goals of facility.
• Ensures team adheres to documentation standards within facility EHR. 
• Maintains excellent working relationships with community providers and their staff. 

• Attends daily huddle and provides updates as appropriate.
• Completes Daily POS Cash Report as assigned.  Serves as back up if not assigned as primary responsibility.
• Completes daily review of Registration metrics including but not limited to:
  • • Front Desk Timing
    • Warnings Ignored Per Reg Workflow
    • MSPQ Completion Rate
    • Front-End Opportunity to Collect
    • Overall Payment Collection Success Rate
    • Patient Access Top Billing Errors
    • Staff Productivity/Quality At A Glance – Patient Access
• Coordinates workload and performance expectations across the patient access team.
• Completes monthly productivity and quality review for hospital and clinic and shares results with Supervisor and Director/Manager.  Ensure educations scheduled with team and or individual team members as needed based on results.
• Performs duties as listed on job descriptions for Patient Access team members serving under the Patient Access Supervisor.
• Maintains highest confidentiality; adheres to all HIPAA guidelines/ regulations.
• Maintains knowledge of current regulations and policies of Federal, State and private payers; keeps Supervisor and Director/Manager informed of changes, revisions, and updates.

• Pursues and participates in education opportunities to remain current with changes in the Healthcare industry.
• Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to insure a professional, responsible, and courteous environment.
• Attends on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Other duties as assigned.

Physical Requirements:

• Physically demanding, high-stress environment
• Sitting for extensive periods of time

• Ability to lift, move, push or pull a minimum of 15 pounds. 

Required Skills/Abilities:

• Must possess a strong understanding of insurance verification, pre-registration and registration processes.
• Excellent interpersonal and communication skills.
• Requires analytical ability and strong knowledge of system analysis and data gathering techniques.
• Ability to work independently towards specific goals and objectives and provide recommendations for improvement.
• Strong organizational and multi-tasking skills to apply toward high-priority assignments to meet established deadlines
• Proficient computing skills, specifically healthcare related billing platforms, and MS Office Products.  EPIC experience preferred.
• High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way and prioritize effectively in team environment.
• May work beyond normal working hours and on weekends holidays when necessary.
• Must be able to pass a background check and drug screening.

Education/Experience:

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• Three years of progressive experience in the healthcare industry with emphasis in registration, financial counseling and or compliance.
• Experience in providing an elevated level of customer service.
• Excellent organization and time management skills along with excellent oral and written communication skills.
• Strong collaborator
• Ability to learn quickly, build and maintain long term relationships and work with minimal supervision.
• Proficient computing skills.
• High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way and prioritize effectively in team environment.

Licenses/Certifications:

• None