Patient Access Supervisor

Position Description: Patient Access Supervisor- FT

The Patient Access Supervisor is responsible for the management of the operations and staff of the Patient Access functional areas providing support and guidance to the Patient Access team. The PAS Supervisor will complete all recruiting, staffing, and staff scheduling functions.  

Supervisory Responsibilities:

• All employees in the PAS functional areas

Duties/Responsibilities:

• Completes recruitment, placement, scheduling and continued development of patient access staff.
• Prioritizes, coordinates and ensures smooth patient flow to service delivery areas. 
• Assists in the development of policies and procedures for patient information, office management, patient flow, patient registration, patient check-in processes, scheduling, financial counseling and PBX operations. 
• Ensures timely and accurate scheduling, pre-registration, registration, and authorization for all applicable services at the hospital and or clinic. 
• Supports Registration team in providing estimates for services and collection of all copays, deductibles and coinsurances prior to services being rendered. 
• Supports PFS/PAS activities related to claims management and collections of Accounts Receivables (AR) with timely, efficient cash collections to support overall financial goals of facility.
• Ensures the team adheres to documentation standards within facility EHR. 
• Maintains excellent working relationships with community providers and their staff. 

• Attends daily huddle and provides updates as appropriate.
• Completes Daily POS Cash Report as assigned. 
• Completes daily review of Registration metrics including but not limited to:
  • • Front Desk Timing
    • Warnings Ignored Per Reg Workflow
    • MSPQ Completion Rate
    • Front-End Opportunity to Collect
    • Overall Payment Collection Success Rate
    • Patient Access Top Billing Errors
    • Staff Productivity/Quality At A Glance – Patient Access
• Coordinates workload and performance expectations across the patient access team.
• Completes monthly productivity and quality review for hospital and clinic and shares results with Director/Manager. 
• Ensure education is scheduled with team and individual team members as needed based on results.
• Perform duties as listed on job descriptions for Patient Access and/or Financial Counselor team members
• Maintains highest confidentiality; adheres to all HIPAA guidelines/ regulations.
• Maintains knowledge of current regulations and policies of Federal, State and private payers; Director/Manager informed of  changes, revisions, and updated
• Other duties as assigned.

Physical Requirements:

• Physically demanding, high-stress environment
• Sitting for extensive periods of time
• Ability to lift, move, push or pull a minimum of 15 pounds. 

Required Skills/Abilities:

•  Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Excellent customer service skills.
• Able to communicate effectively in English, both verbally and in writing. Additional languages are preferred.
•  Proficient computing skills, specifically healthcare related billing platforms, and MS Office Products.  EPIC experience preferred.
• Subject to frequent interruptions.
• May work beyond normal working hours and on weekends holidays when necessary.
• Must be able to pass a background check and drug screening.

Education/Experience:

• High school diploma or equivalent.
• Three years of progressive experience in the healthcare industry with emphasis on registration, financial counseling and or compliance.
• Minimum of 1 year experience in leadership.
•  Knowledge of medical terminology preferred
• Basic computer knowledge, data entry and/or word processing.
• Prior experience in clinic setting preferred but not required.