What are the responsibilities and job description for the AVP Operations position at MCIC Vermont, LLC?
The AVP of Operations is a departmental leadership position responsible for a broad range of duties, including, but not limited to operational planning, key performance indicator metrics/reporting, developing and implementing operational processes and procedures, managing operational audits (leveraging external third parties) and providing supervisory oversight to the Project Management Office (“PMO”) and Corporate Communications & Services. This position provides leadership, management, and vision necessary to ensure that MCIC has the proper operational controls, procedures, reporting, and communications in place to effectively support internal and external stakeholders and ensure operating efficiencies.
The AVP of Operations is a member of and works closely with the Operational Leadership Team (“OLT”) to provide annual and long-term operational planning for the organization, departmental level support developing and documenting business processes and procedures for other functions, and will help drive organizational efficiencies, develop streamlined and agile processes, and ensure talent is appropriately engaged and leveraged across the organization to support key initiatives and projects. In addition to supervisory oversight of PMO and Communications and Corporate Services, this role will work closely with core insurance (Claims, Insurance Operations, Finance) and servicing functions (Information Technology, Legal and HR), as well as our Patient Safety Loss Prevention function to ensure seamless planning, execution, and support of MCIC’s overall operations and initiatives.