What are the responsibilities and job description for the Dental Patient Services Representative position at MCHC Health Centers?
Description
At Mendocino Community Health Clinic (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.
MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting.
What You’ll Do
- Welcome patients and visitors with professionalism, courtesy, and warmth
- Schedule and manage patient appointments, including follow-up visits
- Verify insurance eligibility and guide patients through financial assistance options
- Assist patients with registration, forms, and use of the patient portal
- Collect payments and maintain accurate financial records
- Maintain and update patient information in the Electronic Health Record (EHR)
- Ensure reception and waiting areas are clean, organized, and welcoming
We Offer a Cadillac Benefits Package
- Medical, Dental, and Vision Insurance
- Paid Time off (PTO) and 9 Paid Holidays
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Requirements
- High School Diploma or General Education Degree (GED)
- One years of customer service experience
Preferred Qualifications
- Two years of reception experience in a dental or medical office
- Bilingual, English/Spanish (fluent)
Salary : $23 - $26