What are the responsibilities and job description for the Corporate Credit & Collections Representative position at McGriff Tire & Service?
Description
A Corporate Credit & Collections Representative manages accounts receivable by contacting individuals or businesses to secure payment on past-due invoices, resolving billing disputes and maintaining accurate, detailed records of customer accounts to reduce bad debt.
Requirements
Key Responsibilities
A Corporate Credit & Collections Representative manages accounts receivable by contacting individuals or businesses to secure payment on past-due invoices, resolving billing disputes and maintaining accurate, detailed records of customer accounts to reduce bad debt.
Requirements
Key Responsibilities
- Collections Activity: Proactively contacting clients via phone and email to collect outstanding debts by monitoring overdue accounts, using computers and various reports.
- Negotiation: Developing, setting up, and following up on payment plans for delinquent accounts.
- Account Maintenance: Updating and reconciling customer files to ensure accurate invoicing and payment posting.
- Dispute Resolution: Addressing customer questions regarding invoices, credits, or account discrepancies.
- Reporting: Preparing reports on account status and aging receivables for management.
- Education: High school diploma or equivalent required; some college preferred.
- Experience: Must have five years or more experience in commercial credit and collections.
- Writing Skills: Communicating effectively & professionally in writing.
- Technical Skills: Proficiency in MS Office (Word & Excel).
- Compliance: Knowledge of regulations regarding debt collection.
- Accountability: Ability to accept responsibility and account for his/her actions.
- Active Listening: Ability to actively attend to, convey and understand the comments and questions of others.
- Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Self-Motivated: Ability to actively drive oneself to set and achieve goals through initiation, resilience and goal-oriented planning.
- Communication: Strong communication and negotiation skills are a must, along with telephone etiquette for professional interactions.
- Writing Skills: Communicating effectively & professionally in writing.
- Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
- Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace while following company policies and procedures.
- Organized: Possessing the trait of being organized or following a systematic method of performing and completing a task.
- Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
- Time Management: Ability to utilize the available time to organize and complete work within deadlines for oneself and the department.
- Setting: Daily in-office environment.
- Frequent sitting, squatting, bending and twisting.
- Repetitive motion.
- Able to lift up to 25 lbs.
- Vision (Near, Distance, Color, Peripheral, Depth Perception)
- Sense of sound (Alarms, horns and motorized equipment)