What are the responsibilities and job description for the Home Care Coordinator position at McGregor Foundation?
McGregor PACE is a Program of All-inclusive Care for the Elderly (PACE site), the alternative to nursing home placement providing services that address the medical, rehabilitative, social, and personal care needs, enabling seniors to remain safely at home, in the community.
What does the Home Care Coordinator do?
Working under the supervision of the Home Care Manager, you will oversee daily home care operations, support a dedicated team of Home Health Aides, and collaborate closely with the Interdisciplinary Team (IDT) to deliver high-quality and compassionate care. This is a hands-on role that blends coordinator, field support, team development, participant interaction, and customer service. The ideal candidate is detail-oriented, participant-focused, and has excellent multi-tasking skills.
Essential Job Functions:
- Oversee and organize HHA workflow to ensure consistent, high-quality care under the supervision of the Home Care Manager.
- Obtain coverage for HHA responsibilities when needed and troubleshoot issues in the field.
- Conduct monthly telephone check-ins with participants to ensure care standards are met.
- Support new and prospective participants as they acclimate to McGregor PACE services.
- Ensure accurate and timely care documentation in EMR.
- Deliver start-of-care information to participants, caregivers, and agency partners.
- Represent the home care department at care planning, interdisciplinary, and family meetings.
- Attend Utilization Review and Service Determination Request meetings, as assigned.
- Enter home care documentation into EMR for interdisciplinary meetings and support the care planning process.
- Collaborate with all departments to ensure seamless participant care experience from the time of enrollment.
- Provide leadership to the HHA team in the home care setting.
- Support staff with coaching, problem-solving, and real-time field assistance.
- Assist with payroll for your team, i.e. entering missed visits into ADP, correcting ADP errors, adjusting punches to match assigned shift length as per Home Care Manager direction.
- Track missed visits and submitted weekly status reports to Home Care Manager.
- Verify completed visits by PACE and Agency HHAs and reflect visit completion in EMR.
- Offer evening and weekend on-call support when assigned.
- Assist during emergencies or disaster situations.
- Uphold our core values of compassion, integrity, teamwork, and excellence.
Qualifications:
- HHA (Home Health Aide), CNA (Certified Nursing Assistant), or STNA (State-Tested Nursing Assistant) certification is preferred.
- High school diploma required.
- Minimum of 1 year of healthcare scheduling experience, OR equivalent education, and relevant work experience.
- Payroll experience preferred.
Qualities That Make You Great:
- Strong written, verbal, and interpersonal communication skills.
- Detail-oriented with excellent problem-solving abilities.
- Excellent computer and data entry skills; knowledge of Microsoft Office is a plus.
- Comfortable working independently and making decisions when needed.
- Patient, tactful, compassionate, and resilient – even in challenging situations.
Work Environment and Physical Expectations:
- Ability to work on-site; drive in all weather; and navigate unpredictable home and office environments.
- Frequent interaction with staff, participants, caregivers, and external partners.
- Occasional extended hours and potential emergency callbacks.