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Enterprise Account Manager (Southeast)
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Hi, my name is Chelsea Fulton and I'm a customer success representative here at McGraw Hill. Personally, the best part of my job is the fact that I get to combine two of my favorite things, education and customer success. As a customer success representative, my main focus is, you guessed it, the customer. My day, week, and monthly plan is centered around customer engagement, with the goal of retaining and expanding our business. In this role, we as customer success representatives focus on customers who already use our product, while our partner, the Learning Technology representative, they're out busy securing new business. Our customers are shared, and what is special about McGraw Hill is that our customers have a dedicated representative for both secured and prospected business. Everyone is supported. Daily, I have the privilege of interacting with educators who are passionate about their jobs, and as a former teacher, I feel I'm able to have in-depth pedagogical conversations. Through these conversations, which could be via Zoom, phone, or a campus visit, I'm able to add value to their course. Deep knowledge of our product enables me to support instructors by finding solutions to needs, and expand student achievement through meaningful assignments. Ensuring engagement opportunities with customers, problem-solving in a pinch, and planning ahead are daily activities as a customer success representative. Through these communications, I'm able to dive deep into course design and help instructors see how powerful Connect or SIMnet can be when implemented in their course.
% buffered00:00
00:00
What is a day in the life of your position?
C
Chelsea
Customer Success Represenative
Overview
Job Description
Build the Future
Are you ready to shape the future with your innovative thinking? As an Enterprise Account Manager at McGraw Hill, you will play a pivotal role in transforming education for learners and educators worldwide. We are seeking individuals who bring fresh ideas and excel at building meaningful connections in creative ways.
How You Can Make An Impact
Our Higher Ed team is currently seeking an Enterprise Account Manager to join our team in the Southeastern US. In this role, you will drive institutional-level adoptions of enterprise software and services. You will also lead enterprise, institutional, and adoption level sales of Affordable Access solutions across higher education institutions within your designated territory. This role requires proficiency in delivering C-Level presentations aimed at fostering large-scale consultative selling opportunities. You will need to balance working independently, leading sales initiative teams, and leveraging the expertise of colleagues to advance strategic opportunities.
This position works remotely and supports the Southeast territory. A valid driver's license and ability to travel up to 50 percent of the year is required for this position. Candidates must permanently reside within Georgia, South Carolina, Tennessee or Alabama to be eligible for the position.
What You Will Be Doing
At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.
As this position requires traveling by car, we require candidates to have a valid driver’s license with the ability to drive a car in the designated territory. The pay range for this position is between $70,000 - 115,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
49175
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
Apply
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Enterprise Account Manager (Southeast)
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- Georgia, United States
- Sales
- Higher Education
- Hybrid
- 49175
mail_outline
Get future jobs matching this search
or
Transcript
Hi, my name is Chelsea Fulton and I'm a customer success representative here at McGraw Hill. Personally, the best part of my job is the fact that I get to combine two of my favorite things, education and customer success. As a customer success representative, my main focus is, you guessed it, the customer. My day, week, and monthly plan is centered around customer engagement, with the goal of retaining and expanding our business. In this role, we as customer success representatives focus on customers who already use our product, while our partner, the Learning Technology representative, they're out busy securing new business. Our customers are shared, and what is special about McGraw Hill is that our customers have a dedicated representative for both secured and prospected business. Everyone is supported. Daily, I have the privilege of interacting with educators who are passionate about their jobs, and as a former teacher, I feel I'm able to have in-depth pedagogical conversations. Through these conversations, which could be via Zoom, phone, or a campus visit, I'm able to add value to their course. Deep knowledge of our product enables me to support instructors by finding solutions to needs, and expand student achievement through meaningful assignments. Ensuring engagement opportunities with customers, problem-solving in a pinch, and planning ahead are daily activities as a customer success representative. Through these communications, I'm able to dive deep into course design and help instructors see how powerful Connect or SIMnet can be when implemented in their course.
% buffered00:00
00:00
What is a day in the life of your position?
C
Chelsea
Customer Success Represenative
Overview
Job Description
Build the Future
Are you ready to shape the future with your innovative thinking? As an Enterprise Account Manager at McGraw Hill, you will play a pivotal role in transforming education for learners and educators worldwide. We are seeking individuals who bring fresh ideas and excel at building meaningful connections in creative ways.
How You Can Make An Impact
Our Higher Ed team is currently seeking an Enterprise Account Manager to join our team in the Southeastern US. In this role, you will drive institutional-level adoptions of enterprise software and services. You will also lead enterprise, institutional, and adoption level sales of Affordable Access solutions across higher education institutions within your designated territory. This role requires proficiency in delivering C-Level presentations aimed at fostering large-scale consultative selling opportunities. You will need to balance working independently, leading sales initiative teams, and leveraging the expertise of colleagues to advance strategic opportunities.
This position works remotely and supports the Southeast territory. A valid driver's license and ability to travel up to 50 percent of the year is required for this position. Candidates must permanently reside within Georgia, South Carolina, Tennessee or Alabama to be eligible for the position.
What You Will Be Doing
- Manage the sales pipeline, negotiate contracts, and close deals to meet or exceed revenue targets.
- Develop and implement strategies to increase enterprise revenue within assigned accounts.
- Identify and target potential educational institutions, districts, or corporate clients.
- Collaborate with institutional leadership to understand strategic initiatives and identify opportunities for new enterprise services and revenue growth.
- Present and demonstrate McGraw Hill Enterprise solutions, highlighting their value in improving learning outcomes or operational efficiency.
- Stay informed about industry trends, competitor offerings, and client needs.
- Conduct research to identify new opportunities and emerging markets within the education space.
- Track sales metrics, prepare business plans and reports, and provide regular updates to leadership.
- Use CRM tools to manage leads, opportunities, and customer interactions for predictable revenue outcomes.
- Partner with the Enterprise Implementation and customer success teams to ensure seamless operational and implementation excellence across assigned accounts.
- Collaborate with the Enterprise Marketing and SDR team to provide market feedback and actionable insights to drive leads and sales pipeline growth.
- Serve as the primary contact for executive and leadership staff at assigned accounts, ensuring prompt and comprehensive service and follow-up.
- Work closely with Regional VP and Sales leadership to enhance sales efforts and outcomes through collaboration with other sales team members.
- Bachelor's degree required.
- 3 years of demonstrable sales success and a proven track record within higher education or relevant enterprise-level software and services
- Professional maturity to handle innovative sales situations that require strong business acumen that balances the needs of the customer and the business.
- Strong business acumen to handle sales situations that balance the needs of the customer and the business.
- A valid driver's license and willingness to travel up to 50% within the assigned territory.
At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.
As this position requires traveling by car, we require candidates to have a valid driver’s license with the ability to drive a car in the designated territory. The pay range for this position is between $70,000 - 115,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
49175
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
Apply
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Salary : $70,000 - $115,000
