What are the responsibilities and job description for the Receptionist Supervisor position at McGrath Family of Dealerships?
📞 Receptionist Supervisor – Be the Face of McGrath in Cedar Rapids!
📍 Location: Cedar Rapids, IA
🕒 Full-Time | 38-40 Hours/Week | Flexible Morning or Evening Availability | Two Saturdays a Month
The McGrath Family of Dealerships is looking for a professional, organized, and people-focused Receptionist Supervisor to lead our front desk team. This role is essential to maintaining a smooth, welcoming, and efficient customer experience. If you’re a natural leader, strong communicator, and thrive in a fast-paced environment, this is a great opportunity to grow your career with a company known for its positive culture and internal promotion.
What You’ll Do
• Oversee day-to-day front desk operations to ensure a smooth, efficient workflow
• Protect confidentiality and model professional standards
• Communicate updates, expectations, and process changes clearly to the team
• Serve as the primary liaison between reception staff and management
• Provide coaching, feedback, and support to the receptionist team
• Promote a positive, solution-focused work environment
• Manage receptionist schedules accurately and ensure timely posting
• Complete monthly audits and follow up on opportunities for improvement
• Assist with administrative tasks such as supply management and reporting
What We’re Looking For
• Strong leadership skills with the ability to mentor, coach, and support the receptionist team
• Professional communication, appearance, and behavior
• Ability to stay calm, composed, and solution-focused in high-pressure or fast-paced situations
• Strong organizational skills and attention to detail in daily front-desk operations
• Reliable, punctual, and committed to maintaining high service and performance standards
• Ability to handle sensitive information with strict confidentiality
• Proactive problem-solver who takes initiative and addresses issues before they escalate
• Comfortable giving constructive feedback and holding team members accountable
• Reliable transportation and a clean driving record
What’s in It for You
• PTO starting Day 1
• Health, dental, and vision insurance
• 401(k) with company match
• Career growth — 97% of promotions come from within
• Supportive, team environment
If you're ready to join a supportive team, represent a trusted brand, and make every guest feel welcome—apply today and grow with McGrath!
Get a glimpse into what it would be like to work with us by clicking here to watch our videos! https://www.youtube.com/watch?v=oqwccPBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32
IND4
Salary : $17 - $19