What are the responsibilities and job description for the Powersports Service Advisor/Writer position at McGrath Family of Dealerships?
Powersports Service Advisor/Writer
Location: Cedar Rapids, IA
Schedule: Full-Time | Tuesday – Saturday
About the Opportunity
McGrath Powersports is seeking a motivated and customer-focused Service Advisor to join our high-energy team in Cedar Rapids. As part of the McGrath Family of Dealerships, we are committed to delivering an exceptional customer experience while supporting a fast-paced and performance-driven service department.
This role is ideal for someone who thrives in a dynamic environment, enjoys working with people, and takes pride in delivering top-tier service from start to finish.
Requirements
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask effectively
- Ability to manage multiple customers and repair orders in a fast-paced environment
- Professional appearance and positive, team-oriented attitude
- Valid driver’s license with a clean driving record
- Willingness to complete a pre-employment background check
- Previous service advisor or customer-facing experience preferred
What You’ll Do
- Greet and assist customers in the service lane with professionalism and care
- Manage the full customer experience throughout the service process
- Coordinate with technicians to assign and schedule repair orders
- Present and sell recommended maintenance and service work
- Provide timely updates and communicate clearly with customers in person and over the phone
- Maintain accurate repair orders and documentation
- Support a smooth, efficient, and productive service department workflow
What We Offer
- PTO starting Day 1
- Health, dental, and vision insurance
- 401(k) with company match
- Career growth – 97% of promotions come from within
- Supportive, fast-paced, and team-oriented work environment
Take the Next Step
If you’re ready to grow your career in a fast-moving, customer-focused environment and be part of a team that values performance and professionalism, apply today to join McGrath Powersports in Cedar Rapids.
Check us out! https://www.youtube.com/watch?v=L6NEcmFkwMI