What are the responsibilities and job description for the McGeorge Toyota - Service Lane Manager position at McGeorge Toyota?
Job Title: Service Lane Manager
Reports to: Service Manager
McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.
Job Responsibilities and Requirements
- Maintain profit and efficiency goals set by Service Manager
- Strive for harmony and teamwork with all departments
- Ability to maintain CSI and retention per manufacturer
- Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
- Monitor automotive repair/maintenance to prevent operational delays
- Work with Service Manager to set departmental objectives
- Recruit, interview and train service lane staff
- Review and evaluate service sales performance
- Staff and Support Service Writer teams relative to production requirements
- Ensure all staff up to date on certification training
- Maintain department finances within parameters established by Service Manager
- Assure proper repair-order flow/maximize productivity
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Set Service Writer schedules
- Conduct performance evaluations with service lane staff
- Participate in operational planning
- Provide on-the-job training for Service Writer staff
- Ensure the quality of customer service provided by service department
- 2 years of management experience
- New car dealership service experience and CDK knowledge is a plus!
Benefits
Health, dental, vision, life, STD and LTD insurance,
401k with Company match
Paid time-off
Job Type: Full-time