What are the responsibilities and job description for the McGeorge Toyota - Service Advisor position at McGeorge Toyota?
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As a Service Advisor, you will own our customer’s experience in the service lane. From greeting vehicle owners on the service drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
At McGeorge Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McGeorge Toyota is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
· Medical, Vision, & Dental
· 401K Plan with Generous Company Match
· Paid time off (PTO)
· Growth opportunities
· Paid Training
· Employee vehicle purchase plans
· Discounts on products and services
Responsibilities
· Greets Customers in the service drive.
· Manages vehicle repair process from the time customer arrives until the vehicle is returned to the guest.
· Communicates maintenance and service needs that are identified during the service process.
· Communicate any changes in the estimate and/or promised time and follows-up with guests as necessary.
· Advises customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
· Communicates with the Parts department and technicians regarding job status and changes.
· Reviews finished repair orders for proper completion, pricing accuracy, and legibility.
· Assist customers with questions over the phone, Internet, and in person; Handles customer complaints with integrity and, when necessary, refers dissatisfied guests to the management for resolution.
Qualifications
· Organized and friendly personality
· Minimum of one (1) year working as a Service Advisor, preferably in a dealership.
· Time management skills
· Fantastic communication skills with your customers
· Professional, well-groomed personal appearance.
· Must have a valid driver’s license and maintain an acceptable and safe driving record.
· Willing to submit to a pre-employment background check & drug screen