What are the responsibilities and job description for the Service Manager McGee Mazda, Claremont, NH position at McGee Mazda of Claremont?
Job Summary:
We are seeking an experienced, customer-focused Service Manager to lead our Mazda Service Department. The ideal candidate will have strong automotive service management experience, exceptional leadership skills, and a commitment to delivering outstanding customer satisfaction while driving department profitability and efficiency.
Key Responsibilities:
- Manage daily operations of the service department.
- Lead, coach, and develop service advisors and technicians.
- Ensure exceptional customer service and high CSI scores.
- Monitor productivity, efficiency, and departmental profitability.
- Schedule workflow and maximize technician utilization.
- Maintain compliance with Mazda warranty and service policies.
- Review repair orders for accuracy and quality.
- Collaborate with the Parts Department to ensure timely parts availability.
- Achieve dealership and manufacturer performance goals.
Qualifications:
- 3 years of automotive service management experience.
- Mazda dealership experience preferred.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Knowledge of dealership management systems (Dealertrack).
- Valid driver's license and clean driving record.
We offer eligible employees the following:
Medical and Dental Benefits
401(k)
Paid vacation
Paid holidays
Direct deposit
Online benefits portal
Schedules that respect your work/life balance
Employee service discount
Disability, Life, and Accident Insurance
Competitive Pay
Opportunity for career development
Paid training
Medical/Dependent Flexible Spending Account
Access to your pay via mobile app
Regular performance feedback and formal review
An Equal Opportunity Employer
We recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.
Pay: $80,000.00 - $120,000.00 per year
Work Location: In person
Salary : $80,000 - $120,000