What are the responsibilities and job description for the Client Associate position at MCF?
OVERVIEW OF MCF
MCF is an investment management company that serves clients through three divisions: Wealth Management Services, Retirement Plan Services, and Institutional Investment Services. The Wealth Management Division provides investment management and comprehensive financial planning services to individuals, families, and privately-owned business owners. The Retirement Plan Division serves clients as a “Chief Retirement Plan Officer”, providing fiduciary investment advice, plan governance, plan design consulting, vendor selections and interfacing, and participant education services. In addition, the Retirement Plan Division provides investment management for defined benefit plans, deferred compensation plans, and health insurance trusts. The Institutional Investment Division provides investment management and consulting services to pension plans, endowments, foundations, and private family offices. MCF is a Securities and Exchange Commission registered investment advisor.
Job Summary
The Client Associate role will deliver an exceptional service experience to MCF’s clients and will be an integral part of the MCF Wealth Management team. The Client Associate will handle a large number of client-facing interactions and tasks, including, but not limited to, facilitating the onboarding process for new relationships, responding to client requests, and creating and maintaining well-organized client records. The Client Associate will work with team leadership on various division-wide initiatives and projects as well as be a resource for any new and current Client Associates.
The Client Associate will play an active role in day-to-day contact and service requests from clients, working closely with Financial Advisors and Financial Planners, where applicable, to execute client requests timely and effectively.
Duties and Responsibilities
The Client Associate can expect to focus their work in the following areas:
- Using the MCF Way, executes service requests and interfaces accordingly with clients and the internal team to deliver an exceptional client service experience
- Serve as the point of contact for client needs, such as account changes, money movement requests, deposits, or other similarly related service requests
- Work directly with MCF’s custodial partners and their respective servicing teams, and become knowledgeable and proficient on their processes and forms
- Prepare and process client paperwork, including various account applications, transfer paperwork, internal compliance documentation, and other applicable forms with great attention to detail
- Ensure all new client onboarding processes are executed according to Firm policies, and provide feedback to Clients and MCF team members, as well as recording all information regarding onboarding thoroughly
- Maintain and update client information internally in MCF’s CRM system
- Assist other members of the Wealth Management team in servicing clients
- Actively participate in regularly scheduled service meetings to maintain a working knowledge of issues impacting our business
- Assist with coordination of client or firm events, as needed and requested by leadership
- Assist with setup of in-office staff meetings and client meetings for the Financial Advisor(s) this role serves as well as maintaining an inviting and pleasant experience for all office guests
- Office supply inventory and order management
- Maintain the office condition and arrange necessary repairs
- Provide administrative assistance to Financial Advisors and management, including scheduling meetings, managing calendars, and preparing correspondence, as requested
- Assist with coordinating client and firm events, as needed and requested by leadership
Qualifications
This position requires the following qualifications and skills:
- Bachelor’s Degree or equivalent experience
- An engaging and friendly personality
- Excellent verbal and written communication skills
- Strong organizational skills
- Proficient in Microsoft Office & other software applications
- Organized, attention to detail
- Ability to handle multiple tasks simultaneously and prioritize accordingly
- Self-motivated, ability to work collaboratively with the entire MCF team
- Ability to travel to other MCF offices as needed
- Personal characteristics: Client-first attitude, team player, ability to think critically and analytically, engaged in learning and expanding personal knowledge
- Finance, or related experience, a plus